Client Care Coordinator

MSI Reproductive Choices UK; Reading; On-site; GBP 27,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering reproductive choices as a Client Care Coordinator. In this role, you'll be the welcoming voice for clients, ensuring they receive compassionate and informed care. Your administrative skills will shine as you manage phone consultations and data processing, all while working within a supportive team environment. With opportunities for career development and a strong focus on work-life balance, this position offers a meaningful way to make a positive impact in the community. If you're passionate about client care and eager to grow, this role is perfect for you.

Benefits

Travel Reimbursement

Employer Pension Contribution

Mental Health First Aider Certification

Flexible Scheduling

Birthday Bonus Day Off

Qualifications

• Experience in administrative roles is beneficial.
• Strong communication skills are essential for client interaction.

Responsibilities

• Act as the first point of contact for clients, handling phone consultations.
• Provide essential support and guidance throughout the client journey.

Skills

Administrative Skills

Client Communication

Data Processing

Education

Prior Healthcare Experience

Job description

Job Title: Client Care Coordinator

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Location: Reading

Contract Type: Permanent

Hours: Full time, 37.5 hours per week

Salary: £26,976.16

Role Overview

Be the welcoming voice and guiding hand that empowers our clients on their journey to informed, compassionate care. Join our team as the first point of contact for our clients, handling administrative tasks such as phone consultations, data processing, and reception duties to ensure seamless client care. You will interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.

Team Environment

Work within a supportive team environment alongside clinical and non-clinical colleagues, playing a key role in helping clients make informed reproductive choices. Prior healthcare experience is desirable but not essential, as comprehensive training is provided at our Oxford Regional Treatment Centre.

Application Details

If you are eager to apply your administrative skills in a meaningful way, we would love to hear from you. For more information, please refer to the detailed job description: Job Description PDF.

What’s in it for you?

Benefits

• Financial Reward: Travel reimbursement, up to 5% employer pension contribution, and perks via Blue Light card.
• Career Development: Training opportunities including Mental Health First Aider certification, apprenticeship programs, and career progression.
• Health and Wellness: 24/7 Employee Assistance Programme, Doctor Line for GP consultations, and Mental Health First Aiders.
• Work-Life Balance: Flexible scheduling, Birthday Bonus day off, and family-friendly benefits.

MSI UK is an equal opportunities employer, committed to safeguarding and promoting the welfare of clients and staff, especially vulnerable groups.

Important Notes:

• Applications must include a CV or Resume; otherwise, they will not be considered.
• This role does not offer sponsorship; applicants must have the right to work in the UK from day one.
• Applications are considered as received, and the vacancy may close early once sufficient applications are received.