Client Care Assistant

VC Evidensia UK; Sidcup; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a proactive and organized individual to join their veterinary practice in Sidcup. This full-time role offers a unique opportunity to work across multiple branches, providing exceptional service to clients and their pets. You will be the welcoming face of the practice, ensuring that every visit is a positive experience. With a focus on employee wellbeing and development, this position not only offers a competitive salary but also generous annual leave and family-friendly policies. If you are adaptable, detail-oriented, and passionate about animal care, this role could be the perfect fit for you.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pawsome Benefits reward gateway

Qualifications

• Experience in the animal industry is desirable but not essential.
• Must have excellent listening and communication skills.

Responsibilities

• Provide exceptional service to clients and their pets.
• Work across all surgeries and assist in service developments.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The veterinary environment takes a special kind of person to thrive, if you think you are that person then read on and consider a move to the Parkvets Veterinary practice. This is a varied and exciting role for the right person living in and around the Sidcup, Hayes, Chislehurst, Pettswood, Belvedere, Eltham, Longfield, and Swanley areas.

Can you answer yes to the questions below...

• Do you have a full driving licence and a road worthy car that you will have full access to?
• Are you a proactive, highly organized, self-motivated, flexible and adaptable person who also pays great attention to detail.
• Do you have the ability to be a calming influence in stressful situations and to work effectively both on your own initiative and as part of a multidisciplinary team?
• Do you have a flexible approach to working patterns? Are you available to work weekends?

If yes, read on...

• You will be required to work across all surgeries. (Please check our website to see all branches and times you would be required to work across, as they vary in times, including lunchtime closing).
• Experience within the animal industry is desirable but not essential, your customer service is so much more important as we are known for our outstanding service.
• Your role will be to provide an exceptional service to our clients and their pets. You will be the welcoming face when they visit the practice.
• You must have a good understanding of computer programs including Word, Excel and Outlook.
• A willingness to learn new skills, support service developments and improvements is essential.
• Excellent listening and communication skills are required for this role. You must be able to work well under pressure and deal with everything that is thrown at you.
• Applicants are required to have a road worthy car with a full UK Driving License for travelling from branch to branch, especially on a Saturday.

This is a full time position working across 7 days - 40 hours a week.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Parkvets, Sidcup

53–55 Maidstone Road, Foots Cray, Sidcup, DA14 5HB, United Kingdom