Client Care Assistant

Village Vet; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Village Vet recherche un Client Care Assistant pour son hôpital à Hampstead. Ce rôle dynamique exige une excellente organisation et un service à la clientèle exceptionnel. Les candidats doivent être capables de gérer des situations sous pression tout en maintenant une prestation de services vétérinaires de haute qualité. Une carrière prometteuse avec des opportunités de progression est offerte dans un environnement moderne et supportif.

Benefits

Opportunités de progression professionnelle

Formation et certifications supplémentaires

Qualifications

• Confiant et engagé, capable de travailler sous pression.
• Excellentes compétences organisationnelles.
• Expérience en service à la clientèle souhaitée.

Responsibilities

• Assurer un service clientèle professionnel.
• Gérer les tâches administratives pour l'équipe clinique.
• Répondre aux demandes par téléphone et email.

Skills

Excellent organisational skills

Confidence

Customer service

Ability to work under pressure

Job description

View more categories View less categories Sector Hospital Job Type Client Care Assistant Contract Type Permanent Hours Full Time

Your role and responsibilities

An opportunity has arisen to join our team at Hampstead Hospital as a Client Care Assistant. You will be responsible for ensuring our clients and patients receive a professional five-star service. This role is fast-paced, high-pressure, but fun, with no two days the same. We pride ourselves on providing the best care to both long-standing and new clients, always being personal, professional, and empathetic.

Our front-of-house team are the face and voice of our business, making this role highly valued within the hospital team. The ideal candidate should be confident, committed, and able to work well under pressure with excellent organisational skills.

• Liaising with clients and the clinical team to ensure effective customer service
• Completing administrative duties for the clinical team and the business
• Promoting our Healthcare Plan
• Meeting and greeting clients warmly
• Booking appointments and managing diaries
• Handling telephone and email enquiries
• Processing payments for services and products
• Managing cash, stock, and client accounts
• Opening and closing the practice

Company

Our Vision:

‘To be recognised as an exceptional and trusted provider of primary veterinary care to our patients and clients within the communities we serve. Every patient, every client, every visit

’

Village Vet is a progressive, forward-thinking, premium veterinary group with small and medium-sized practices, four large 24-hour hospitals, and a referral centre. We are based in London, Hertfordshire, and Cambridge. We support and invest in our staff and facilities to ensure our clients and their pets receive the best, modern care. We encourage staff to gain additional certifications and offer career progression. With over 330 staff across 32 sites, we are proud of our achievements and reputation in the veterinary field.