Client Care Advisor (Part-Time)

Inspiring Vet Care; Basingstoke; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

6.6 weeks annual leave + birthday off

Pension scheme

Healthcare Cash Plan

Cycle to Work

Discounted veterinary care

Learning and development opportunities

Job summary

inspiring vet care is seeking a part‑time receptionist for a fixed six‑month term across our Basingstoke and Tadley sites, with a 36‑hour week and 1:3 Saturdays (8–12). You’ll be the first friendly face for clients, supporting the clinical team and handling bookings and inquiries.

Join a collaborative team offering training and development, a supportive environment, and a pathway to potentially permanent roles as the business grows.

Qualifications

• Friendly, organised and customer‑facing with a focus on service and detail.
• Excellent communication skills and a welcoming manner.
• Experience in a customer-facing role with service and accuracy.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach with colleagues and willingness to learn.

Responsibilities

• Greet clients and their pets.
• Liaise with veterinary practices.
• Arrange appointments.
• Deal with inbound enquiries.
• Deal with billing and insurance claims.
• General administration tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Proactive attitude

Professional demeanor

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at GP Vets on a part‑time fixed‑term basis for 6 months.

As a small team, who are friendly and outgoing, you will be working closely with other receptionists and the clinical team. We are looking for a new member of staff to join us on a full‑time basis initially on a 6‑month fixed term contract which could potentially become permanent. The role of a veterinary client care receptionist is incredibly diverse, and no day is ever the same.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

Working Pattern

• This is a part‑time role working 36 hours per week working over both sites Basingstoke and Tadley and 1:3 Saturdays 8‑12.

Key Responsibilities

• Greet clients and their pets
• Liaise with veterinary practices
• Arrange appointments
• Deal with inbound enquiries
• Deal with billing and insurance claims
• General administration tasks

You Might Be a Great Fit If...

You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £11,934 per annum