Client Care Advisor (Maternity Leave)

British Veterinary Association; Derby; On-site; GBP 22,000 - 28,000; Part time

Job summary

Join a dedicated Client Care Team at a leading veterinary referral center, helping clients and their pets during their journey. You will manage a variety of client interactions, ensuring exceptional service and support while working in a fast-paced and rewarding environment. This part-time role offers you the opportunity to join a skilled team focused on health and well-being.

Benefits

6.6 Weeks annual leave FTE

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Discounted staff pet care

Qualifications

• Previous client care experience is essential.
• Flexibility and teamwork skills required.
• GCSE in Maths and English or equivalent needed.

Responsibilities

• Take referral calls and make appointments.
• Assist clients with queries both in person and on the phone.
• Listen to client needs and solve problems.

Skills

Client care experience

Flexibility

Team player

Love of animals

Education

GCSE in Maths and English

Tools

Microsoft Excel

Microsoft Word

Job description

Looking for a new challenge and love animals? A role where you can make a real difference, surrounded by a highly skilled, fun-loving, supportive team. Are you passionate about client care and pride yourself on delivering exceptional service? If the answer is yes, then we have beautiful animals, devoted owners, and valued Veterinary clients all looking for a warm welcome along with your help and support.

About the role and salary

Your role as Client Care Advisor at The Pride Veterinary Centre will be very varied and fast paced. We need applicants who have skills in remaining positive and professional, regardless of what is happening around them and their current workload.

You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role.

As the appointments within the Referrals side of the practice aren't the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude.

About the rota

This is a part-time permanent role working 32 hours per week. You will be covering maternity leave for a period of 4 months.

Required Skills and Experience:

Previous client care experience

Flexibility

GCSE (or equivalent) in Maths and English

Team player

Love of animals

Desirable Skills and Experience:

Knowledge of the veterinary industry

Experience in Microsoft Excel/Word

Customer Service training course attendance

Problem Solver

Professional Perks and Benefits:

Training in customer care

Career progression available

Practice focus on health and wellbeing

Want to know more about us?

Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night' team and has a wide range of state-of-the-art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.

Come and join our fantastic team!

Our outstanding Client Care Team are an integral part of the Pride Veterinary Centre they work seamlessly to give their clients a smooth journey whilst their pets are being cared for.

You will be working amongst a team of highly skilled Client Care Advisors, that are trained to an excellent standard to provide clients and their pets with the best possible experience when attending our hospital.

Client Care Advisors in the hospital are an important part of the practice and are there to ensure pets and their people are directed promptly to the expertise needed. Being a team player is essential, allowing you to create a noticeable impact.

In addition to a competitive salary, you will benefit from:

6.6Weeks annual leaveFTE

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care