Client Care Advisor (Maternity Leave)

British Veterinary Association; Burton-on-Trent; On-site; GBP 22,000 - 28,000; Part time

Job summary

A leading veterinary practice is seeking a Client Care Advisor for their south hub practices. The role involves engaging with clients, managing calls and appointments, and ensuring excellent service. This is an exciting opportunity for those looking to make a positive impact in a supportive and dynamic environment.

Benefits

6.6 weeks annual leave

Birthday leave

Cycle to work scheme

Employee wellness initiatives

Learning and development opportunities

Discounted staff pet care

Enhanced family-friendly policies

Pension scheme

Qualifications

• Experience in customer service is preferred.
• Ability to work flexible hours, including weekends.
• Strong interpersonal skills.

Responsibilities

• Answer phone calls and assist clients with queries.
• Make appointments and take payments.
• Provide support and reassurance to clients.

Skills

Communication

Problem Solving

Customer Service

Job description

We currently have a vacancy for a Client Care Advisor to work within our fantastic practices.

Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. We are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business.

Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton and Mickleover. The role will be very varied with no two days being the same. If you are looking for a challenge and the ability to make a difference, this is the role for you!

You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients.

About the rota

You will be employed on a flexible contract of 30 hours per week; However, we would be happy to consider a job share. The shifts vary to fit in with the business need but will be between 8.30am and 7.00pm Weekdays and 8.30am and 6pm on Saturday. The role requires the successful applicant to be able to work on a weekend rota. Rotas will be produced at least 4 weeks in advance and are subject to change due to the needs of the business.

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care