Client Care Advisor

Vets for Pets; Epsom; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

20% discount at Vets for Pets, Pets at

The Groom Room

Access to exclusive discounts and cash

back rewards

In-house career development

Contributory pension scheme

Holiday allowance

Welcoming, supportive team culture

Job summary

Vets for Pets in Epsom is seeking a dedicated receptionist to be the friendly face for clients and their pets. This role blends customer service with day-to-day practice administration in a busy, supportive team.

You’ll handle bookings, payments and inquiries, acting as the link between clients and the clinical team while maintaining a calm, efficient environment suitable for pets and their people.

Qualifications

• Has previous experience working in a veterinary practice or receptionist experience.

Responsibilities

• Be the warm, friendly face greeting clients and their pets.
• Provide exceptional customer service from arrival to departure.
• Act as the vital link between clients and the clinical team.
• Manage bookings, payments, and enquiries confidently.
• Keep the practice running smoothly using our online booking system.
• Offer reassurance, guidance, and support whether celebrating a new puppy visit or comforting a worried owner.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

If you love delivering outstanding service, thrive in a busy environment, and enjoy being part of a supportive team, we’d love to welcome you to Epsom Vets for Pets.

Due to a change in personal circumstances, our current CCA has made the decision to step down from her role. We are therefore recruiting again and looking for a dedicated candidate to join our friendly, welcoming team and fill this available position.

This isn’t just a front desk role, you’ll be the heart of the practice, creating positive experiences for pets and their people every single day.

What Your Day Will Look Like

• Be the warm, friendly face greeting clients and their pets
• Provide exceptional customer service from arrival to departure
• Act as the vital link between clients and the clinical team
• Manage bookings, payments, and enquiries confidently
• Keep the practice running smoothly using our online booking system
• Offer reassurance, guidance, and support whether celebrating a new puppy visit or comforting a worried owner

Your ability to build strong relationships with clients, pets, and colleagues will be key. We want every client to leave feeling cared for, valued, and confident in their pet’s care.

Our Team

• 2 Vets
• 3 RVNs
• 2 Student Veterinary Nurses
• 2 VCAs
• 2 Receptionists
• A Practice Manager

All led by Lenesa Govender, our Lead Vet and Practice Owner, who opened the practice in 2016 and brings 18+ years of veterinary experience, much of it in senior roles.

Lenesa is passionate about continuous learning, professional growth, and building meaningful relationships with clients. Our ethos is simple: we treat every pet as if they were our own.

What We’re Looking For

• Has previous experience working in a veterinary practice or receptionist experience
• Is calm, organised, and thrives in a fast-paced environment
• Brings energy, enthusiasm, and a genuine love of pets
• Communicates clearly and confidently
• Can balance compassion with efficiency
• Is comfortable using computer systems and managing bookings

Most importantly, you enjoy being busy, helping people, and making a real difference in someone’s day.

The Role

• Part-time, but can discuss the potential of Full-time
• 1 in 3 Saturdays on a fair rota basis (although we’re happy to offer additional shifts)
• A supportive, friendly team environment
• A growing practice with opportunities to develop

What We Offer

• A competitive salary (depending on experience)
• 20% discount at Vets for Pets, Pets at Home & The Groom Room
• Access to exclusive discounts and cashback rewards
• In-house career development opportunities
• Contributory pension scheme
• Holiday allowance
• A welcoming, supportive team culture

Why Epsom?

This is more than just a job, it’s a place where you can grow, feel supported, and genuinely make a difference in the lives of pets and their families.

If you’re passionate about service, love working with pets and people, and want to be part of a team that genuinely supports each other, we’d love to hear from you.

Location: KT17 1HQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!