Client Care Advisor

British Veterinary Association; Derby; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team as a Client Care Advisor at a leading veterinary practice, where you will be the first point of contact for clients. This full-time role offers an opportunity to provide exceptional customer service and support to both the veterinary team and pet owners. You will be instrumental in ensuring a warm and professional atmosphere, handling inquiries, and managing appointments. With a focus on employee wellbeing, this forward-thinking organization offers generous annual leave, flexible working patterns, and numerous benefits to support your career development and personal life. If you are passionate about animal care and client support, this position is perfect for you.

Benefits

6.6 Weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Experience in a client-facing role is beneficial.

Responsibilities

• Provide support to team members and handle referral calls.
• Assist clients with queries and provide reassurance during visits.
• Manage payments and ensure attention to detail in interactions.

Skills

Customer Service

Communication

Empathy

Problem Solving

Attention to Detail

Job description

We are excited to invite applications from candidates seeking to join us as a Client Care Advisor at Scarsdale Vets.

The Role of a Client Care Advisor

As a Client Care Advisor, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients. You will be required to communicate effectively with both veterinary staff and pet owners.

Your key responsibilities will include:

• Provide support to team members as required.
• Handling referral calls from other practices and scheduling appointments.
• Assisting clients with queries over the phone and in person.
• Providing reassurance and empathetic support to clients during their visits.
• Taking payments, solving problems, and ensuring attention to detail in all interactions.

Working Pattern

This is a full-time role working 40 hours per week, with shifts between 7:00 AM and 11:00 PM, Monday to Friday, and participate in a 1 in 3 weekend rota with shifts from 8:00 AM to 11:00 PM. Flexibility to cover core hours and occasional additional shifts for holiday or sickness cover is required.

Because Our Employees’ Matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care