Client Business Leader

Olberding Brand Family; Hull and East Yorkshire; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary – DOE

Flexible/hybrid work schedules

Pension Scheme, Private Medical, Death

25 days Holiday + 8 Bank Holidays

Social events

Volunteer time off

Enhanced Parental Leave

Job summary

Olberding Brand Family in Hull seeks a senior Client Business Leader to build strong partnerships with key clients, especially L’Oréal, across the UK, France, and beyond. You will align client needs with OBF capabilities, driving long-term value and revenue growth while leading multi-disciplinary teams.

You will navigate complexity, influence across teams, and ensure high-quality, strategic delivery, with regular travel to Paris and other locations as needed.

Qualifications

• 8+ years in client leadership, account management, or agency environment.
• Proven success managing complex strategic client relationships.
• Strong business and financial acumen with growth focus.
• Executive presence with senior stakeholders.
• Strategic thinking paired with practical judgment.
• Lead and develop teams across functions and geographies.
• Proactive mindset to anticipate needs and solve problems.
• Experience in CPG, packaging, or marketing operations preferred.

Responsibilities

• Own and strengthen strategic client relationships across L’Oréal, OBF, and design agency.
• Understand client business, priorities, challenges, workflows and future needs.
• Advance client strategies for health, retention, growth, and long-term partnerships.
• Identify opportunities to expand OBF’s value and address evolving client needs.
• Lead and develop client-facing teams with clear expectations and high engagement.
• Coordinate client, creative, production, account and agency teams for smooth handoffs.
• Maintain accountability for overall client experience and risk management.
• Provide commercial and financial leadership with revenue growth accountability.
• Build relationships across client and agency levels, including travel to Paris.
• Represent client needs and OBF interests to create sustainable partnerships.
• Champion process alignment and cross-market collaboration.

Skills

Client partnership development

Strategic thinking

Creatives workflows

Executive communication

Business & client needs balance

Influence without authority

Cross-functional leadership

Accountability boundaries

Education

Bachelor’s degree or equivalent

Job description

Client Business Leader (CBL) – Hull

Founded in 1919, Olberding Brand Family (OBF) is a family-owned company focused on helping brands Design, Optimize and Protect their most valuable assets. We partner with leading consumer brands to deliver integrated solutions spanning brand strategy, design, adaptive execution, digital capabilities, color management, prepress, and print production.

The Client Business Leader (CBL) is a senior client leader responsible for building strong, strategic partnerships with some of OBF's most important clients.

This role serves as the primary relationship leader for the L’Oréal business and a key day-to-day liaison across the client, OBF, and design agency. The CBL brings together client needs, business strategy, commercial objectives, and OBF capabilities to create long-term value, while helping teams across the UK, France, and broader L’Oréal business work as one connected partnership.

The ideal candidate is a proactive, commercially minded leader who can see the big picture, navigate complexity, influence across teams, and turn client needs into meaningful business opportunities.

Key Responsibilities:

• Own and strengthen strategic client relationships, serving as a trusted advisor and key liaison across L’Oréal, OBF, and the design agency.
• Develop a deep understanding of the client’s business, priorities, challenges, creative workflows, and future needs.
• Establish and advance client strategies that support relationship health, retention, growth, and long-term partnership.
• Identify opportunities to expand OBF’s value and bring forward capabilities, ideas, and solutions that address evolving client needs.
• Lead and develop client-facing teams, creating clear expectations and a consistently high standard of client engagement.
• Connect client, creative, production, account, and agency teams to clarify ownership, improve handoffs, and keep work moving.
• Maintain accountability for the overall client experience, proactively addressing risks, dependencies, and opportunities.
• Provide commercial and financial leadership for assigned client business, with accountability for revenue growth and profitability.
• Build relationships across multiple levels of the client and agency organizations, including regular travel to Paris and other locations as needed.
• Represent both the client’s needs and OBF’s business interests to create sustainable, mutually beneficial partnerships.
• Champion practical process alignment, continuous improvement, and consistent ways of working across markets without creating unnecessary bureaucracy.

Minimum Required Skills:

• Client partnership development and relationship management.
• Strategic thinking, business outcome ownership, and commercial awareness.
• Strong understanding of creative/design workflows and operational delivery.
• Executive communication and stakeholder management across multiple teams, organizations, and cultures.
• Ability to manage both business and client needs and drive positive outcomes for both.
• Ability to influence without direct authority and bring structure to complex situations.
• Cross-functional leadership and collaboration, with a practical, process-minded approach.
• Ability to effectively partner with an operational leader while maintaining clear accountability boundaries.

Ideal Candidate Attributes:

You’ll be successful in this role if you’re energized by building relationships and building businesses. You’re comfortable navigating ambiguity, challenging conventional thinking, bringing people together, and balancing what is best for the client with what creates sustainable value for OBF.

You don’t wait for the client to tell you what they need next. You stay close enough to their business to help them see what’s possible.

Education & Work Experience

• 8+ years of experience in client leadership, account management, creative operations, production, or a related agency environment.
• Proven success managing complex, strategic client relationships.
• Strong business and financial acumen with an understanding of how to grow profitable client partnerships.
• Executive presence and the ability to build credibility with senior client, agency, and internal stakeholders.
• Strong strategic thinking paired with practical business judgment.
• Demonstrated ability to lead, connect, and develop teams across functions and geographies.
• A proactive mindset with the ability to anticipate needs, identify opportunities, and solve problems before they become issues.
• Experience within CPG, packaging, creative services, marketing operations, manufacturing, or related industries is preferred.
• Based in Hull and comfortable traveling regularly to Paris and other locations as needed.
• Bachelor’s degree or equivalent combination of education and relevant experience preferred.

Why Choose Olberding Brand Family?

When you join Olberding Brand Family, you’re not just taking a job; you’re becoming part of a legacy of excellence and innovation. We offer a supportive and dynamic work environment where your expertise in client leadership, business strategy, and relationship development will be highly valued.

We believe in supporting our employees' well-being and offer a competitive benefits package that includes:

• Competitive salary – DOE
• Flexible/hybrid work schedules that promote work-life balance
• Competitive benefits package (Pension Scheme, Private Medical, Death in Service)
• 25 days Holiday per year + 8 Bank Holidays
• Social events
• Volunteer time off
• Enhanced Parental Leave

The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.