Account Manager
Olberding Brand Family
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Benefits offered by this job
Job summary
Olberding Brand Family in Ashford, United Kingdom is seeking an Account Manager to manage briefs, orders and technical specs for client projects. You will raise tickets, track statuses and ensure accuracy across production stages, while maintaining strong client relationships.
Ideal candidates bring 2–3 years in customer service and packaging graphics, a fast-paced work ethic, and solid software skills. Competitive pay and a robust benefits package support your growth and wellbeing.
Qualifications
- 2-3 years of experience in customer service/client facing role.
- 2-3 years of experience in packaging graphics, design and/or prepress.
- Must be able to work in a fast-paced environment.
Responsibilities
- Take customer briefs and written orders.
- Identify customer requirements, including full technical specifications.
- Raise job tickets with all relevant details ensuring all fields are completed.
- Request technical validation on all new jobs and amends received before passing to production.
- Take briefs from client and process the work in line with procedures; inform line Manager of status.
- Maintain documentary records of all instructions.
- Create accounts and projects on the approval site.
- Assist and train users to the site's function and resolve issues encountered by users.
- Ensure artworks are approved by the printer and client before production.
- Identify, record and progress amendments initiated by customers.
Skills
Tools
Job description
Bring your skills and experience to a place where you can make an impact. Browse our current openings and apply today.
Join a team that has been recognizedas one of Cincinnati Enquirer Media’sTop Workplaces 9 times since 2014.
Exhibits boundless enthusiasm to serve our clients, our company and each other, resulting in unparalleled client experience
Finds new solutions to existing problems or identifies and leverages new opportunities to advance company or client goals
Seeks to improve oneself through learning of any kind: formal training, mentoring, volunteering, etc.
Develops strong internal relationships within and across teams to foster thoughtful, collaborative solutions
Develops strong external relationships through empathy and service, resulting in heightened client trust and engagement with the company
Views others with a Growth Mindset, believing in their potential and finds ways to help them achieve their goals and become the best version of themselves
At Olberding Brand Family, we believe in recognizing and rewarding exceptional talent. When you choose to be a part of our team, you can expect a competitive base salary that is commensurate with your skills, experience, and market trends.
Comprehensive benefits package includes health,dental, vision, short-term and long-term disability,critical illness, accident insurance, and 401(k) withcompany match.
We believe in accommodating our clients and our staff. Approved flexible work arrangements allow team members to balance the duties of work and home life more effectively.
Your well-being matters to us. We provide wellness programs, onsite fitness center at some locations, and resources to help you stay healthy and active.
We invest in our employees’ growth. Access to continuous learning and development opportunities, classes, and mentorship programs are part of our commitment to helping you reach your career goals.
Join a team that thrives on collaboration, innovation, and belonging. At Olberding Brand Family, we foster a supportive and diverse workplace culture where every voice is heard, and employee engagement activities are the norm.
Position:Account Manager
Location: Ashford, United Kingdom
Job Id:773
# of Openings:2
Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused first on caring for people. We believe that by valuing our employees, they in turn are inspired to champion our clients and the brands they bring to life. Our services begin in conceptual brand strategy and design, then flow through adaptive design all the way to the production of color accurate and regulatory/retailer compliant physical and digital touch points. There are over 450 of us across the US, Europe and Asia. Won’t you join us? We’d love to have you on our team!
Essential Duties and Responsibilities:
- Take customer briefs and written orders.
- Identify customer requirements, including full technical specifications.
- Raise job tickets with all relevant details ensuring all fields are completed.
- Request technical validation on all new jobs and amends received before passing to production.
- Take verbal and written briefs from client then process the work in line with the procedures, keeping the line Manager informed of job status and any problem areas.
- Maintain documentary records of all instructions.
Approval site:
- Create accounts and projects on the approval site.
- Back up proof reports and delete released projects.
- Assist and train users to the site's function and help sorting issues encountered by users.
- Ensure that work is completed to specifications.
- Identify, record and progress and amendments initiated by customers.
- Notify customers immediately where any job expectations are likely to be compromised.
- Ensure artworks are approved by the printer and client before passing to production for repro.
Training:
- Complete all agreed training programmes.
- Identify training opportunities and needs.
Ideal Candidate Attributes:
- Self-motivated and disciplined.
- Must be able to work in a fast-paced environment.
- Able to prioritize and complete work assignments and projects in timely fashion.
- Project OBF’s image by being genuine, friendly, caring and take pride in your work.
- Effective reading and communication skills.
- Strong project management and organization skills.
- Manages role with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the team.
- Is an effective, mature, self-aware leader whose style is calm, strong, and tenacious, as the situation requires.
- Operates with high integrity, is productive under high pressure, hands‑on when needed.
- Demonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areas.
- Strong knowledge of consumer products packaging, creative design, production artwork and print services preferred.
- Customer service mindset: passionate about servicing the client, the team, and others OBF employees and groups.
- Proficient use of Apple operating system including knowledge of business software such as Word, Excel, PowerPoint, FileMaker Pro and Acrobat.
- Strong ethics and ability to maintain confidentiality.
- 2-3 years’ experience in customer service/client facing role.
- 2-3 years’ experience in packaging graphics, design and/or prepress. (preferable but not essential).
- Competitive salary – DOE
- Competitive benefits package (Pension Scheme, Private Medical, Death in Service, Referral bonus)
- 25 days Holiday per year + 8 Bank Holidays
- Social events
- Enhanced Parental Leave
The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
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