Client Business Leader

Olberding Brands; Hull and East Yorkshire; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary – DOE

Flexible/hybrid work schedules

Pension Scheme

Private Medical

Death in Service

25 days Holiday per year + 8 Bank Hols

Social events

Volunteer time off

Enhanced Parental Leave

Job summary

Olberding Brand Family in Hull invites a seasoned Client Business Leader to partner with top clients, including L’Oréal, delivering strategic value and sustained growth. You will own and strengthen trusted relationships, understand client priorities, and articulate long-term partnership opportunities while guiding cross-functional teams.

This role requires executive communication across markets, commercial leadership for revenue growth, and willing travel to Paris and other locations.

Qualifications

• 8+ years of client leadership or account management experience.
• Strong business and financial acumen for profitable partnerships.
• Executive presence with stakeholder management across geographies.

Responsibilities

• Own and strengthen strategic client relationships as trusted advisor across L’Oréal, OBF, and design agency.
• Develop understanding of client business, priorities, challenges, creative workflows, and future needs.
• Lead client-facing teams with clear expectations and high engagement standards.
• Connect client, creative, production, account and agency teams to improve handoffs.
• Provide commercial and financial leadership with accountability for revenue growth.
• Travel to Paris and other locations as needed.

Skills

Client partnerships

Strategic thinking

Creative workflows

Executive communication

Balance client and business

Influence without authority

Cross-functional leadership

Operational alignment

Education

Bachelor’s degree or equivalent

Job description

A great place to work that fosters a culture of empowerment, collaborative teamwork, and connected capabilities.

Join a team that has been recognizedas one of Cincinnati Enquirer Media’sTop Workplaces 9 times since 2014.

OUR VALUES

PASSION

Exhibits boundless enthusiasm to serve our clients, our company and each other, resulting in unparalleled client experience

CREATIVITY AND INNOVATION

Finds new solutions to existing problems or identifies and leverages new opportunities to advance company or client goals

CURIOSITY

Seeks to improve oneself through learning of any kind: formal training, mentoring, volunteering, etc.

RELATIONSHIP BUILDING

Develops strong internal relationships within and across teams to foster thoughtful, collaborative solutions

TRUSTED ADVISOR

Develops strong external relationships through empathy and service, resulting in heightened client trust and engagement with the company

UPLIFT AND EMPOWER

Views others with a Growth Mindset, believing in their potential and finds ways to help them achieve their goals and become the best version of themselves

PERKS OF BEING PART OF THE OLBERDING BRAND FAMILY

COMPETITIVE PAY

At Olberding Brand Family, we believe in recognizing and rewarding exceptional talent. When you choose to be a part of our team, you can expect a competitive base salary that is commensurate with your skills, experience, and market trends.

ROBUST BENEFITS PACKAGE

Comprehensive benefits package includes health,dental, vision, short-term and long-term disability,critical illness, accident insurance, and 401(k) withcompany match.

FLEXIBLE WORK ARRANGEMENT

We believe in accommodating our clients and our staff. Approved flexible work arrangements allow team members to balance the duties of work and home life more effectively.

HEALTH & WELLNESS

Your well-being matters to us. We provide wellness programs, onsite fitness center at some locations, and resources to help you stay healthy and active.

PROFESSIONAL DEVELOPMENT

We invest in our employees’ growth. Access to continuous learning and development opportunities, classes, and mentorship programs are part of our commitment to helping you reach your career goals.

WORK CULTURE

Join a team that thrives on collaboration, innovation, and belonging. At Olberding Brand Family, we foster a supportive and diverse workplace culture where every voice is heard, and employee engagement activities are the norm.

Position:Client Business Leader

Location: Hull, United Kingdom

Job Id:792

# of Openings:1

Client Business Leader (CBL) – Hull

Founded in 1919, Olberding Brand Family (OBF) is a family-owned company focused on helping brands Design, Optimize and Protect their most valuable assets. We partner with leading consumer brands to deliver integrated solutions spanning brand strategy, design, adaptive execution, digital capabilities, color management, prepress, and print production.

The Client Business Leader (CBL) is a senior client leader responsible for building strong, strategic partnerships with some of OBF's most important clients.

This role serves as the primary relationship leader for the L’Oréal business and a key day-to-day liaison across the client, OBF, and design agency. The CBL brings together client needs, business strategy, commercial objectives, and OBF capabilities to create long-term value, while helping teams across the UK, France, and broader L’Oréal business work as one connected partnership.

The ideal candidate is a proactive, commercially minded leader who can see the big picture, navigate complexity, influence across teams, and turn client needs into meaningful business opportunities.

• Own and strengthen strategic client relationships, serving as a trusted advisor and key liaison across L’Oréal, OBF, and the design agency.
• Develop a deep understanding of the client’s business, priorities, challenges, creative workflows, and future needs.
• Establish and advance client strategies that support relationship health, retention, growth, and long-term partnership.
• Identify opportunities to expand OBF’s value and bring forward capabilities, ideas, and solutions that address evolving client needs.
• Lead and develop client-facing teams, creating clear expectations and a consistently high standard of client engagement.
• Connect client, creative, production, account, and agency teams to clarify ownership, improve handoffs, and keep work moving.
• Maintain accountability for the overall client experience, proactively addressing risks, dependencies, and opportunities.
• Provide commercial and financial leadership for assigned client business, with accountability for revenue growth and profitability.
• Build relationships across multiple levels of the client and agency organizations, including regular travel to Paris and other locations as needed.
• Represent both the client’s needs and OBF’s business interests to create sustainable, mutually beneficial partnerships.

• Champion practical process alignment, continuous improvement, and consistent ways of working across markets without creating unnecessary bureaucracy.

Minimum Required Skills:

• Client partnership development and relationship management.
• Strategic thinking, business outcome ownership, and commercial awareness.
• Strong understanding of creative/design workflows and operational delivery.
• Executive communication and stakeholder management across multiple teams, organizations, and cultures.
• Ability to manage both business and client needs and drive positive outcomes for both.
• Ability to influence without direct authority and bring structure to complex situations.
• Cross-functional leadership and collaboration, with a practical, process-minded approach.

• Ability to effectively partner with an operational leader while maintaining clear accountability boundaries.

Ideal Candidate Attributes:

You'll be successful in this role if you're energized by building relationships and building businesses. You're comfortable navigating ambiguity, challenging conventional thinking, bringing people together, and balancing what is best for the client with what creates sustainable value for OBF.

You don't wait for the client to tell you what they need next. You stay close enough to their business to help them see what's possible.

Education & Work Experience

• 8+ years of experience in client leadership, account management, creative operations, production, or a related agency environment.
• Proven success managing complex, strategic client relationships.
• Strong business and financial acumen with an understanding of how to grow profitable client partnerships.
• Executive presence and the ability to build credibility with senior client, agency, and internal stakeholders.
• Strong strategic thinking paired with practical business judgment.
• Demonstrated ability to lead, connect, and develop teams across functions and geographies.
• A proactive mindset with the ability to anticipate needs, identify opportunities, and solve problems before they become issues.
• Experience within CPG, packaging, creative services, marketing operations, manufacturing, or related industries is preferred.
• Based in Hull and comfortable traveling regularly to Paris and other locations as needed.
• Bachelor’s degree or equivalent combination of education and relevant experience preferred.

Why Choose Olberding Brand Family?

When you join Olberding Brand Family, you’re not just taking a job; you’re becoming part of a legacy of excellence and innovation. We offer a supportive and dynamic work environment where your expertise in client leadership, business strategy, and relationship development will be highly valued.

We believe in supporting our employees' well-being and offer a competitive benefits package that includes:

• Competitive salary – DOE
• Flexible/hybrid work schedules that promote work-life balance
• Competitive benefits package (Pension Scheme, Private Medical, Death in Service)
• 25 days Holiday per year + 8 Bank Holidays
• Social events
• Volunteer time off
• Enhanced Parental Leave

The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.