Senior Pension Administrator

Gallagher; Manchester; On-site; GBP 42,000 - 56,000; Full time

Job summary

Gallagher Benefit Services in Manchester is seeking a Senior Pensions Administrator to manage a portfolio of occupational pension schemes (DB, DC, Hybrid). You will ensure accurate handling of member cases, support the Client Executive team, and help guide less experienced colleagues.

The role requires 3+ years in pensions administration, a CPC qualification or progress toward one, and strong data handling and communication skills. A collaborative, client-focused environment awaits.

Qualifications

• At least 3 years’ experience in DB, DC or Hybrid pensions administration.
• CPC qualification, or working towards one.
• Strong analytical skills and a logical approach to problem-solving.
• Good attention to detail and accurate data handling.
• The ability to use pensions knowledge to check and review cases well.

Responsibilities

• Administer pension scheme cases accurately and within agreed timescales.
• Complete and check both manual and automated calculations.
• Draft and review member letters, reports and other correspondence.
• Manage pensioner payrolls, cashflows, investments, disinvestments and invoices.
• Handle non-standard member and client queries with care and judgement.
• Work closely with colleagues and support teams.
• Support client meetings and new business pitches when needed.
• Supervise and train up to two pensions administrators.
• Help keep work moving by managing your own workload and peer review time well.

Skills

Pensions administration

Analytical skills

Time management

Communication skills

Teamwork

Education

CPC qualification

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Are you an experienced pensions administrator who enjoys getting the detail right? At Gallagher, we’re looking for a Senior Pensions Administrator to join our team and support a portfolio of occupational pension schemes. This could include DB, DC and Hybrid schemes.

You’ll play a key part in making sure member cases are handled accurately, on time, and with care. You’ll also support the Client Executive team, help guide less experienced colleagues, and take pride in delivering a good service to scheme members.

How you'll make an impact

• Administer pension scheme cases accurately and within agreed timescales.
• Complete and check both manual and automated calculations.
• Draft and review member letters, reports and other correspondence.
• Manage pensioner payrolls, cashflows, investments, disinvestments and invoices.
• Handle non-standard member and client queries with care and judgement.
• Work closely with colleagues and support teams.
• Support client meetings and new business pitches when needed.
• Supervise and train up to two pensions administrators.
• Help keep work moving by managing your own workload and peer review time well.

About you

• At least 3 years’ experience in DB, DC or Hybrid pensions administration.
• A CPC qualification, or you’re working towards one.
• Strong analytical skills and a logical approach to problem-solving.
• Good attention to detail and accurate data handling.
• The ability to use pensions knowledge to check and review cases well.
• Strong time management and prioritisation skills.
• Clear written and verbal communication skills.
• Confidence working as part of a team and giving helpful feedback.
• Good Microsoft Office skills.

You’ll also be someone who is visible, supportive and easy to work with. You care about doing a good job and helping others do the same.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)