Client Associate

Health Partners Group; East Midlands; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Contributory pension

Life assurance

25 days annual leave + bank holidays

Birthday day off

Competitive salary

Job summary

Health Partners Group is seeking a proactive and highly organised Client Associate to join our onsite team in Derby on a permanent, part-time basis. The role involves managing a wide range of cases from start to finish and ensuring the smooth delivery of occupational health services.

You will liaise with clients, employees, clinicians and suppliers, manage appointments, coordinate adjustments and ensure recommendations are implemented effectively, while upholding GDPR and confidentiality.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational abilities and attention to detail.
• Multitask effectively and work well under pressure.
• Proficiency in IT systems, including Outlook, Word and Excel (Office 365).
• Experience in Occupational Health or similar environment is advantageous.

Responsibilities

• Coordinate and maintain diaries/appointments for clinical staff.
• General admin including uploading clinical notes and documentation.
• Maintain own computer files and emails; handle phone and emails.
• Meet and greet on site; support clinical staff as required.
• Liaise with GPs, specialists, clients and suppliers to progress cases.
• Release medical reports to patients/clients following GDPR guidelines.
• Support Health Surveillance team as needed.

Skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Confidentiality

Outlook

Word

Excel

Tools

Office 365

Job description

We are seeking a proactive and highly organised Client Associate to join our onsite team in Derby on a permanent, part-time basis. This administrative role involves managing a wide range of cases from start to finish, ensuring the smooth delivery of occupational health services.

Your role will involve liaising with clients, employees, clinicians, and suppliers, as well as managing appointments, coordinating adjustments, and ensuring all recommendations are implemented effectively and efficiently.

This is a rewarding and varied role that requires excellent communication, attention to detail, and the ability to work well under pressure.

Because of the location of the site, you will need to be able to drive.

What You Will Be Doing:

• Co-ordination and maintenance of diaries/appointments for all clinical staff
• General admin including the uploading of clinical notes and other documentation as required
• Maintenance of own computer files and emails
• Taking telephone calls and answering emails
• Meet and greet on site duties
• Additional administrative duties for clinical staff as and when required
• Use of multiple databases and internet systems for recording of stats
• Releasing of medical reports to patients and clients following GDPR guidelines
• Communicating with GP/Specialists
• Liaising with various parties to progress cases efficiently and flagging any issues to team leaders
• Referring patients to third parties for treatment / assessments
• Working with the Health Surveillance team when required
• Any other ad-hoc tasks set out by the team leaders

What We Are Looking For:

We are seeking a candidate who can confidently work onsite while adhering to GDPR guidelines and the company’s policies to ensure the protection of sensitive and personal information, in line with legal, regulatory, ethical, and best practice standards.

You should have excellent verbal and written communication skills, strong organisational abilities, and attention to detail. To multitask and work well under pressure is essential, as is proficiency in IT systems, including Outlook, Word, and Excel. Familiarity with Office 365 and experience working in an Occupational Health or similar environment would be advantageous. You should also demonstrate a proactive approach, the ability to use your initiative, and a commitment to maintaining confidentiality and professionalism.

This role requires exceptional customer service skills, as you will play a vital role in helping our clients achieve their goals, all while embodying the company’s CORE Values: Caring Matters, One Team, Great Relationships, and Excellence at all times.

Hours:

The role is part-time and will involve working 09:00 - 17:00 on a Wednesday, Thursday and Friday.

Location:

This role is based at our client site in Derby.

This role is offering a set salary of £24,784.50 per annum on a pro-rata basis.

Company Benefits:

We value the people who work with us and our rewards package is reviewed regularly to reflect this.

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)