Client Associate (Derby)

Allscreens Nationwide Ltd; East Midlands; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Competitive annual salary dependent on

Contributory pension scheme up to 6%

Life assurance

Starting on 25 days annual leave plus

Have a day off for your Birthday (non‑

Discounted gym membership

Health cashback plan

Job summary

Health Partners in the UK is seeking a proactive Client Associate to join the onsite Derby team on a permanent, part-time basis (Wednesday, Thursday, Friday, 09:00–17:00). You will coordinate diaries, manage admin tasks, handle client communications, and support clinical staff while safeguarding confidential information.

The role requires excellent communication and organisational skills, IT proficiency (Outlook, Word, Excel), and the ability to work well under pressure.

Qualifications

• Excellent written and verbal communication skills and attention to detail.
• Proven organisational abilities and ability to multitask under pressure.
• Proficiency with IT systems including Outlook, Word and Excel.

Responsibilities

• Coordinate and maintain diaries/appointments for clinical staff.
• Handle general admin, upload notes and documentation.
• Manage electronic files and emails.
• Answer calls and emails; greet on site.
• Support clinicians and patients; progress cases efficiently.
• Suggest actions and escalate issues to team leaders as needed.
• Release medical reports following GDPR guidelines.

Skills

Communication

Organisation

IT literacy

GDPR knowledge

Customer service

Education

A-level or equivalent

Tools

Outlook

Word

Excel

Office 365

Job description

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Role Outline:

We are seeking a proactive and highly organised

Client Associate to join our onsite team in

Derby on a

permanent,

part-time basis. This administrative role involves managing a wide range of cases from start to finish, ensuring the smooth delivery of occupational health services.

Your role will involve liaising with clients, employees, clinicians, and suppliers, as well as managing appointments, coordinating adjustments, and ensuring all recommendations are implemented effectively and efficiently.

This is a rewarding and varied role that requires excellent communication, attention to detail, and the ability to work well under pressure.

Because of the location of the site, you will need to be able to drive.

What You Will Be Doing:

Co-ordination and maintenance of diaries/appointments for all clinical staff

General admin including the uploading of clinical notes and other documentation as required

Maintenance of own computer files and emails

Taking telephone calls and answering emails

Meet and greet on site duties

Additional administrative duties for clinical staff as and when required

Use of multiple databases and internet systems for recording of stats

Releasing of medical reports to patients and clients following GDPR guidelines

Communicating with GP/Specialists

Liaising with various parties to progress cases efficiently and flagging any issues to team leaders

Referring patients to third parties for treatment / assessments

Working with the Health Surveillance team when required

Any other ad-hoc tasks set out by the team leaders

What We Are Looking For:

We are seeking a candidate who can confidently work onsite while adhering to GDPR guidelines and the company's policies to ensure the protection of sensitive and personal information, in line with legal, regulatory, ethical, and best practice standards.

You should have excellent verbal and written communication skills, strong organisational abilities, and attention to detail. To multitask and work well under pressure is essential, as is proficiency in IT systems, including Outlook, Word, and Excel. Familiarity with Office 365 and experience working in an Occupational Health or similar environment would be advantageous. You should also demonstrate a proactive approach, the ability to use your initiative, and a commitment to maintaining confidentiality and professionalism.

This role requires exceptional customer service skills, as you will play a vital role in helping our clients achieve their goals, all while embodying the company's

CORE Values:

Caring Matters, One Team, Great Relationships, and Excellence at all times.

Hours:

The role is part-time and will involve working 09:00 - 17:00 on a Wednesday, Thursday and Friday.

Location:

This role is based at our client site in Derby.

This role is offering a set salary of £24,784.50 per annum on a pro-rata basis.

Company Benefits:

We value the people who work with us and our rewards package is reviewed regularly to reflect this.

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.