Client Advisor - Spanish Speaking Regent Street Flagship

Burberry; Greater London; On-site; GBP 17,000 - 23,000; Full time

Job summary

Burberry on Regent Street seeks a Spanish-speaking Client Advisor to deliver exceptional luxury service to a global clientele. You will use your Spanish and English fluency to connect with customers, tell Burberry stories, and tailor recommendations to individual tastes.

In this role, you’ll build lasting client relationships, contribute to store performance, and uphold Burberry’s standards of personalised service in a fast-paced, collaborative environment.

Qualifications

• Fluent in Spanish and English
• Passion for delivering thoughtful customer experiences
• Strong communication and interpersonal skills
• Collaborative approach to teamwork
• Appreciation for luxury retail and high service standards
• Ability to adapt in a dynamic retail environment

Responsibilities

• Deliver an exceptional, personalised client experience reflecting Burberry’s luxury standards.
• Build lasting client relationships through clienteling and follow-up.
• Share Burberry’s collections, heritage and craftsmanship through storytelling.
• Use Spanish and English to create an inclusive experience for international clients.
• Contribute to store performance by understanding client needs and opportunities.
• Collaborate with colleagues to maintain an inspiring store environment.

Skills

Spanish fluency

Bilingual English/Spanish

Communication skills

Customer service

Luxury retail

Collaborative

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Spanish Speaking Client Advisor to join our Burberry team on Regent Street, creating memorable and distinctly Burberry experiences for clients from around the world. You will build meaningful client relationships, bring our collections and heritage to life through thoughtful storytelling, and provide a highly personalised standard of service. Using your fluency in Spanish and English, you will help ensure every client feels welcomed, understood and inspired.

RESPONSIBILITIES

• Deliver an exceptional and personalised client experience, reflecting Burberry’s values and luxury service standards.
• Build lasting client relationships through thoughtful engagement, follow-up and clienteling.
• Share Burberry’s collections, craftsmanship and heritage through engaging product storytelling tailored to each client.
• Use your Spanish and English language skills to create an inclusive and seamless experience for an international client base.
• Contribute to individual and store performance by understanding client needs and identifying relevant opportunities.
• Work collaboratively with colleagues to maintain an inspiring store environment and ensure every interaction is handled with care and attention.

PERSONAL PROFILE

• Fluent in Spanish and English, with the confidence to support clients naturally and effectively in both languages.
• A genuine passion for delivering thoughtful, personalised customer experiences.
• Strong communication and interpersonal skills, with an ability to build rapport with clients from a wide range of backgrounds.
• A collaborative approach and willingness to contribute positively to the wider store team.
• An appreciation for luxury retail, fashion, craftsmanship and the importance of exceptional service.
• Adaptable and attentive, with the ability to respond thoughtfully to different client needs in a dynamic retail environment.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.