Client Adviser

Confidential; Newcastle upon Tyne; On-site; GBP 32,000 - 46,000; Full time

Job summary

Confidential in Newcastle is seeking an experienced Account Handler/Client Adviser to broaden exposure to international insurance work while staying close to clients and maintaining strong commercial insurance handling. The role focuses on servicing existing business, renewals and market interaction with insurers.

You will work within a commercial team, coordinating with Account Executives and insurers to manage policy cycles, renewals and client communications, with opportunities for growth

Qualifications

• Strong grounding in commercial insurance handling and good service discipline.
• Ability to manage client queries, renewals, mid-term adjustments and market interaction.
• Experience in broking environments with client-facing responsibilities.

Responsibilities

• Support the servicing of commercial clients across sectors and risk profiles
• Handle renewals, mid-term adjustments, new business support and general account administration
• Liaise with insurers to obtain terms, negotiate where appropriate and secure suitable cover
• Prepare client documentation and ensure records and correspondence are accurate
• Work with Account Executives to deliver a high standard of client service
• Assist with business including overseas or international elements, depending on experience
• Build understanding of client needs to contribute to long-term account retention

Skills

Account handling

Client relations

Renewals

Insurers liaison

Commercial insurance

International exposure

Job description

If you are doing solid commercial insurance work in Newcastle but feel your current role has become too narrow, too transactional or too predictable, this could be worth a look. This Client Adviser position would suit an Account Handler who enjoys looking after established client relationships, wants more variety in the work and is keen to develop further into international business without stepping away from the core discipline of good commercial insurance handling.

This is a role for someone who takes pride in getting the detail right, keeps clients informed properly and understands that good service in commercial insurance is not about noise or theatre. It is about judgement, reliability and being trusted by clients and colleagues alike.

The opportunity

The position sits within a commercial team handling a broad range of business, including clients with international exposures. You will be working closely with Account Executives, insurers and clients, supporting the placement and day-to-day management of commercial insurance programmes across multiple classes. The mix of work should appeal to an Account Handler or Client Adviser who wants to stay close to clients while broadening their exposure to more complex and internationally minded risks.

For the right person, this offers a sensible next move. You do not need to be coming from a fully international insurance background already, but you do need a strong grounding in commercial insurance and the confidence to handle client queries, renewals, adjustments and market interaction professionally.

What the role involves

You will be responsible for supporting a portfolio of commercial clients and helping to make sure their insurance arrangements are administered accurately and managed properly throughout the policy cycle. You will be dealing with existing business, renewals, mid-term adjustments, insurer negotiations and client servicing, while working as part of a team that values technical quality and consistency.

Responsibilities

• Support the servicing of commercial insurance clients across a range of sectors and risk profiles
• Handle renewals, mid-term adjustments, new business support and general account administration
• Liaise with insurers to obtain terms, negotiate where appropriate and secure suitable cover
• Prepare client documentation and ensure records, systems and correspondence are accurate and up to date
• Work with Account Executives and senior colleagues to deliver a high standard of client service
• Assist with business that includes overseas or international elements, depending on experience
• Build a sound understanding of client needs and contribute to long‑term account retention

Who this role could suit

• An Account Handler or Client Adviser with commercial insurance experience
• Someone working in a broking environment who wants broader, more interesting client exposure
• A technically capable insurance professional who values accuracy, relationships and steady progression
• An individual based in or around Newcastle who wants a role with genuine long‑term potential
• A commercial insurance professional interested in international work, global programmes or cross‑border client activity

Salary and benefits

• Salary is negotiable depending on experience
• Strong overall benefits package
• Supportive team environment
• Real scope for progression
• Exposure to quality commercial and international insurance work
• Newcastle‑based opportunity with an established market presence

The next step

If you are an Account Handler or Client Adviser and would like a more detailed conversation about where this role could take you, I would be happy to talk you through it in confidence. There is no pressure and no hard sell, just a straightforward discussion about the role, the team and whether it feels like the right move for you.