Client Account Manager: Debt Recovery & Client Relations

Mission 4 Recruitment; Hertford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holidays

Discretionary bonus

On-site parking

Company pension

Social events

Death in service

Progression opportunities

Job summary

Mission 4 Recruitment is seeking a proactive Client Account Manager to own client relationships and support recovery of unpaid service charges, ground rents and other arrears. You will be the main point of contact for clients and third parties, delivering regular updates and ensuring cases progress efficiently.

Work with property owners, solicitors and mortgagees, handling cases professionally and in line with regulations.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and general office systems.
• Experience in customer service and/or administrative roles.
• Dispute resolution experience is desirable.
• Knowledge or experience in debt recovery is desirable.

Responsibilities

• Respond to email and telephone queries from clients, property owners, solicitors and mortgagees.
• Manage an allocated caseload, ensuring actions and deadlines progress.
• Prepare statements of account and update new instructions on the system.
• Obtain and review Land Registry documents, including titles, leases and transfers.
• Identify legally valid disputes and respond to Reply Forms.
• Negotiate payment plans and process card and cheque payments.
• Prepare and serve Section 121 notices as required.
• Use client databases to obtain statements, demands and invoices.
• Acknowledge and manage complaints, escalating genuine concerns where appropriate.
• Follow processes and guidelines to complete required actions accurately.
• Meet individual and team targets and provide regular updates and reports.
• Collaborate with the Client Care team to ensure smooth case progression.

Skills

Communication

IT Skills

Customer Service

Dispute Resolution

Debt Recovery

Job description

Mission 4 Recruitment is seeking a proactive Client Account Manager to own client relationships and support recovery of unpaid service charges, ground rents and other arrears. You will be the main point of contact for clients and third parties, delivering regular updates and ensuring cases progress efficiently.

Work with property owners, solicitors and mortgagees, handling cases professionally and in line with regulations.