Credit Controller — Arrears & Stakeholder Liaison

Cluttons; Reading; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Holidays 25–30 days

Wellbeing hours

Enhanced pension

Life assurance

Cycle to work

Remote GP app

Employee discounts

Job summary

Cluttons is seeking a Credit Controller to manage arrears and support recovery efforts for clients in the Reading area. You will chase overdue payments, implement payment plans, and coordinate with tenants, surveyors, and other stakeholders to resolve issues promptly.

The role emphasizes data accuracy, monthly reporting, and process improvements within a busy credit control team. You will liaise with facilities managers and client accountants to keep invoicing up to date and ensure compliance

Qualifications

• Proven experience in Credit Control, finance operations, and reporting.
• Knowledge of property management is desirable but not essential.
• Strong interpersonal skills with professional communication.
• Numerate with high attention to detail in financial processes.
• Proficient IT skills, especially Excel and Word.

Responsibilities

• Chase arrears and recover overdue payments for clients.
• Implement_payment plans with tenants and surveyors (approved).
• Instruct solicitors or bailiffs as necessary for recovery.
• Maintain data accuracy in property databases and records.
• Prepare monthly credit control reports and updates.
• Seek improvements in credit control processes and controls.
• Address tenant queries across multiple channels.
• Liaise daily with Facilities Managers, Surveyors and Client Accountants.
• Support Surveyors and Facilities Managers in portfolio work.
• Handle routine enquiries with professional communication.
• Manage databases and reformat TRAMPS reports.

Skills

Credit control

Finance operations

Reporting

Interpersonal skills

Numerate

Excel

Word

Tools

Tramps/APB systems

Microsoft Office

Job description

Cluttons is seeking a Credit Controller to manage arrears and support recovery efforts for clients in the Reading area. You will chase overdue payments, implement payment plans, and coordinate with tenants, surveyors, and other stakeholders to resolve issues promptly.

The role emphasizes data accuracy, monthly reporting, and process improvements within a busy credit control team. You will liaise with facilities managers and client accountants to keep invoicing up to date and ensure compliance