Enable job alerts via email!

Client Account Manager

Franklin Bates

London

On-site

GBP 40,000 - 45,000

Full time

6 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Franklin Bates is seeking a Client Manager to foster strong relationships with clients in the digital ecommerce sector. This mid-senior level full-time position requires strategic planning, problem solving, and collaboration across teams to drive client success. Join a rapidly evolving company that values creativity and proactive solutions in a flexible and supportive work environment.

Benefits

Flexible working arrangements

Collaborative and innovative work environment

Qualifications

Proven track record as a Client Manager, ideally in digital ecommerce or tech environments.
Exceptional communication skills to convey complex ideas.
Understanding of the digital ecommerce landscape and modern tools.

Responsibilities

Cultivate and maintain deep, trust-based relationships with clients.
Identify new growth opportunities within existing client accounts.
Collaborate cross-functionally to enhance client service experience.

Skills

Client Relationship Management

Strategic Planning

Communication

Problem Solving

Digital Savvy

Get AI-powered advice on this job and more exclusive features.

This range is provided by Franklin Bates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Franklin Bates

Type: Full-time

About Us

Our client is an innovative digital ecommerce product company, scaling fast and shaping the future of online experiences. With a global client portfolio and strategically placed offices, the company requires an additional client manager to be the conduit between the business and clients / projects.

What You'll Do

Cultivate Client Relationships:
Develop deep, trust-based relationships with our clients by understanding their business needs, challenges, and goals. Be the go-to point of contact that clients rely on for strategic advice and support.
Drive Success & Growth:
Identify and expand opportunities to existing clients and projects, by being personable and inquisitive to the needs and scale required.
Collaborate Cross-Functionally:
Act as the crucial bridge between our clients and internal teams—ranging from support and product development to marketing and technical engineering—to ensure a seamless service experience and proactive problem resolution.
Strategic Planning & Insights:
Lead periodic account reviews by providing actionable insights based on market trends, customer analytics, and performance data. Develop strategies that align client success with our company’s innovations and market expansion efforts.
Client Advocacy & Problem Solving:
Ensure client satisfaction by addressing challenges promptly and effectively while advocating for customer feedback to improve our digital products continuously.

Who You Are

Experienced:
You have a proven track record as a Client Manager, Account Manager, or similar role—ideally within digital ecommerce or technology-driven companies—with a strong portfolio of building lasting client relationships.
Your exceptional communication skills allow you to translate complex digital product concepts into clear value propositions that resonate with clients at all levels.
Strategic & Proactive:
You combine analytical thinking with a forward-looking, proactive approach. Anticipating client needs and market shifts is second nature to you.
Team-Oriented:
You thrive in cross-functional settings and collaborate seamlessly with various internal departments to ensure client success.
Digital Savvy:
An understanding of the digital ecommerce environment is essential. Experience with modern digital tools and a passion for technology are key to thriving in our rapidly evolving space.

What We Offer

Impact:
Play a pivotal role in driving client success and shaping the future of digital ecommerce.
Flexibility:
Experience the freedom of flexible working arrangements in a collaborative, innovative work environment.
Culture:
Join a team that values creativity, initiative, and continuous improvement, where every voice is heard and every idea matters.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Consulting, Information Technology, and Management
Industries
IT Services and IT Consulting

Referrals increase your chances of interviewing at Franklin Bates by 2x

London, England, United Kingdom 5 days ago