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Client Account Manager

Live Nation

London

On-site

GBP 35,000 - 55,000

Full time

Yesterday

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Job summary

Live Nation is seeking a Client Account Manager for Ticketmaster UK to oversee client relationships and ticketing operations. The ideal candidate will possess extensive experience in the ticketing industry, strong leadership skills, and a commitment to outstanding customer service. Responsibilities include managing events, ensuring communication, and reporting. We're dedicated to inclusivity and development, welcoming diverse candidates.

Qualifications

Extensive commercial experience in Ticketing Industry required.
Proficiency in Ticketmaster systems is essential.
Leadership and customer care skills highly valued.

Responsibilities

Manage client relationships and ensure service quality.
Develop business opportunities and efficiencies.
Produce weekly reports on client sales activity.

Skills

Communication

Leadership

Customer Care

Initiative

Organisational Skills

Tools

Ticketmaster Systems

Windows Office Suite

Location: London, Manchester or Glasgow, UK

Division: Ticketmaster UK

Line Manager: Client Service Manager

Contract Terms: Permanent, Full-Time

THE TEAM

The Client Account Management Team is responsible for the day-to-day management of client relationships and event ticketing. Working with a wide range of event owners and venues, the team take responsibility for the operational delivery of events for Ticketmaster and our partners from inception to show.

THE JOB

The Client Account Manager handles a variety of accounts of our clients and system venues by providing a pro-active, customer and business focused Client Account Management solution across Ticketmaster’s client base, whilst promoting the highest standards of customer service at all times. The overall aim of this role is to achieve the operational, financial, and business objectives of the Company.

Ticketmaster UK, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. Live Nation Entertainment seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

WHAT YOU WILL BE DOING

To satisfy, retain and develop current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
To develop and maintain an in-depth understanding of each client’s business needs whilst identifying potential new business opportunities or improved efficiencies through the application of new technologies or operational practices
To regularly review and update all client information/deal sheets in conjunction with the Senior Client Account Manager to include contractual information and service charges applied therein
To effectively monitor and control available ticket inventory with a view to maximising its retail potential
To take ownership of, and responsibility for, each event on-sale to include being present for the duration of the on-sale period as directed by the Client Services management.
To ensure that all event related information is accurate, up to date & accessible across all sales channels e.g. Contact Centre, IVR, and e-commerce platforms, prior to on-sale and during the life cycle of each event
To take ownership of, and responsibility for, notifying internal departments of all cancelled/amended events to include, but not limited to, assisting customer services in identification of affected customers if needed and agreed communication procedures.
To develop and maintain effective teamwork within the department across genres, and between the various departments and premises of the Company to include, but not limited to, Sales, Client Marketing, Event Programming and Customer Service teams, and Event Operations.
To ensure that all event related information is communicated accurately and in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
To manage, process and respond to all in-bound client related communications in an efficient and courteous manner whilst adhering to service level agreements (internal/external)
To produce for review, a weekly report of client sales activity as directed by the Senior Client Account Manager or Client Services Manager
To plan and manage event day box offices (venue based and ‘green field’ sites) in conjunction with the Senior Client Account Manager as directed by the Client Services Manager
To promote, and offer, the highest level of customer service standards at all times to both internal and external customers
To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager & Client Services Manager
To seek ways in which to continuously improve personal, team and business performance and to strive for cost-effectiveness.
To assist with, and contribute to, the day-to-day administration of the Account Management Team under the guidance of the Client Services Managers
To comply with all Company policies as directed by Human Resources to include, but not limited to, the Company’s Health and Safety Policy
To ensure that a clean, tidy, safe, and secure working environment is maintained at all times
To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors
To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Ticketmaster systems experience is essential
Proven extensive commercial experience in the Ticketing Industry
Demonstrable leadership skills
I.T. literate - Windows Office Suite (Word, Excel and Outlook)
A proven understanding of the ticketing/entertainment industry

YOU (BEHAVIOURAL SKILLS)

A highly motivated and conscientious individual
Excellent communication, inter-personal and customer care skills
A pro-active nature to include a flexible approach to hours of work and location of duties
Ability to use self-initiative as well as work within a team
A calm, patient, and professional manner
Confident telephone manner
Confident in dealing with the general public face to face
Good organisational skills, with a high level of attention to detail

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.