Client Account Manager

Drive Recruiting Limited; City Of London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Drive Recruiting Limited is seeking a Property Partnerships Account Manager for a London-based, hybrid role with occasional client visits. You will oversee PRS and supported living properties, manage contractual delivery, financial reporting and performance against targets.

You will be the primary client contact, coordinating cross-functional teams to ensure service standards, governance and revenue targets are met, while driving continuous improvements.

Qualifications

• PRS background and experience in operational or senior property management.
• Strong financial acumen with KPI reporting, P&L management and budget oversight.
• Excellent client relationship management and stakeholder engagement skills.
• Experience preparing and presenting performance reports and financial information to clients and senior stakeholders.
• Good understanding of contractual agreements, compliance requirements and service delivery standards.
• Ability to manage multiple priorities and deliver complex projects in a fast-paced environment.
• Experience supporting contract mobilisation, onboarding and operational process improvements.
• Strong organisational skills and attention to detail with a proactive problem-solving approach.
• Willingness to travel to client meetings as required.
• ARLA or CIH qualification would be advantageous.

Responsibilities

• Lead and deliver regular client performance meetings with reports and presentations.
• Act as the primary client contact, manage escalations and oversee service delivery with teams.
• Coordinate monthly KPI reporting packs, ensuring accuracy and on-time submission.
• Oversee financial reporting including P&L, budgets, OPEX and revenue reporting.
• Build and maintain relationships with clients, internal teams and external stakeholders.
• Support budget-setting processes with finance and business partners.
• Work with mobilisation teams to onboard new contracts and implement management agreements.
• Ensure pricing schedules and management agreements are communicated and followed.
• Monitor contractual revenue streams and apply uplifts correctly and on time.
• Manage monthly invoicing across revenue streams with accuracy and compliance.
• Prepare month-end financial commentary highlighting performance, risks and opportunities.
• Identify opportunities to improve processes, service delivery and commercial performance.

Job description

Property Partnerships Account Manager

£50,000-£60,000 basic

London based - Hybrid working with occasional travel to meet clients

Monday - Friday, 9-5:30pm

The role

We are seeking an experienced Property Partnerships Account Manager to oversee a portfolio of Private Rented Sector (PRS) and supported living properties during a period of portfolio reduction.

This is a commercially focused, client-facing role combining property management oversight, financial reporting, contractual compliance and relationship management. You will act as the primary point of contact for a key client, ensuring contractual obligations are met, performance targets are achieved and service delivery consistently meets agreed standards.

Working closely with operational teams and senior stakeholders, you will establish effective systems and processes, oversee financial performance and identify opportunities to improve service delivery. You will also support the onboarding of new contracts, monitor revenue streams and ensure management agreements are implemented effectively.

The ideal candidate will have a strong background in the Private Rented Sector, with experience in operational property management or a senior property management position. You will be commercially minded, confident managing complex client relationships and comfortable taking ownership of performance, reporting and contractual delivery.

This is a hybrid role, with travel required to attend client meetings.

Key Responsibilities

• Lead and deliver regular client performance meetings, preparing reports and presentations in line with contractual requirements.
• Act as the primary point of contact for a key client, managing escalations and overseeing service delivery in collaboration with operational teams.
• Coordinate and deliver monthly KPI reporting packs, ensuring reports are accurate and submitted on time.
• Oversee financial reporting, including profit and loss (P&L), budgets, operating expenditure (OPEX) and relevant revenue and cost reporting.
• Build and maintain strong relationships with clients, internal teams and external stakeholders.
• Support internal budget-setting processes, working closely with finance and business partners to ensure effective financial planning.
• Work with operational and mobilisation teams to ensure new management contracts are implemented effectively and properties are onboarded in line with agreed contractual requirements.
• Ensure pricing schedules and management agreements are clearly communicated and followed by operational teams.
• Monitor contractual revenue streams, ensuring agreed charges and scheduled uplifts are applied correctly and on time.
• Manage monthly invoicing across relevant revenue streams, ensuring accuracy and compliance with contractual agreements.
• Prepare month-end financial commentary, highlighting performance, risks and opportunities.
• Identify opportunities to improve processes, service delivery and commercial performance while maintaining contractual compliance.

About you

You will be a commercially aware property professional with experience in the Private Rented Sector and the confidence to manage client relationships, financial performance and operational delivery.

To be successful in this role, you will ideally have:

• Proven experience within the Private Rented Sector (PRS).
• Experience leading operational property management or working in a senior property management position.
• Strong financial acumen, including experience with KPI reporting, P&L management and budget oversight.
• Excellent client relationship management and stakeholder engagement skills.
• Experience preparing and presenting performance reports and financial information to clients and senior stakeholders.
• A good understanding of contractual agreements, compliance requirements and service delivery standards.
• The ability to manage multiple priorities and deliver complex projects in a fast-paced environment.
• Experience supporting contract mobilisation, onboarding and operational process improvements.Strong organisational skills, attention to detail and a proactive approach to problem-solving.
• The confidence to challenge existing processes, identify improvements and deliver measurable results.
• The flexibility to work on a hybrid basis and travel to client meetings as required.

An ARLA or CIH qualification would be advantageous.

If you have a strong background in PRS property management, excellent commercial awareness and the ability to build successful client partnerships, we would love to hear from you.