Partnerships Account Manager

Pinnacle Group

Greater London

Hybrid

GBP 55,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Company Bonus

Job summary

Pinnacle Group is seeking a Property Partnerships Account Manager to lead the management of a Private Rented Sector and supported living portfolio during its reduction phase. You will establish robust systems, manage leasehold occupiers, and act as the main client contact, delivering a commercially focused, ongoing partnership.

The role requires proven PRS experience, strong KPI and financial reporting capability, and excellent stakeholder engagement.

Qualifications

Proven experience in PRS or senior property management.
Strong KPI reporting, P&L and budget oversight experience.
Excellent stakeholder engagement and relationship-building skills.
Ability to lead complex projects and drive service improvements in a fast-paced environment.
ARLA or CIH qualification is desirable.

Responsibilities

Present, lead and deliver performance contract meetings and monthly reporting to clients.
Serve as the main point of contact for escalations and act with the operations team to meet commercial objectives monthly.
Deliver monthly KPI reporting packs and coordinate with the Partnerships Director on financial reports.
Develop, promote and maintain strong relations with clients and internal/external stakeholders.
Assist with internal budgeting alongside the Business Partner for Homes for key clients.
Set price standards with the operations team and enable onboarding of assets to meet contractual requirements.
Raise and monitor revenue streams within contracts and ensure uplifts are implemented when due.
Manage monthly invoicing across revenue streams and provide month-end commentary.

Skills

Stakeholder management

Financial reporting

Contract management

Leadership

Communication

Education

ARLA/CIH qualification

Job description

Pinnacle Group are looking for a Property Partnerships Account Manager to lead and oversee the management of a Private Rented Sector (PRS) and supported living portfolio during its reduction phase. This includes establishing robust systems and processes ensuring effective management of leasehold occupiers in full compliance with their lease agreements on behalf of the client. The partnerships account manager will act as the main point of contact for a key client, delivering a commercially focused, continuous partnership. This role sets the standard for maintaining strong relationships with clients and internal stakeholders, while driving business development and services improvements in collaboration with the Partnerships team.

PRS is the home of our Market Rent operations, delivering nationwide, institutional-grade property management and lettings across single and multi-family homes. We combine specialist expertise with the scale and support of the wider Pinnacle Group to offer efficient, insight-driven services with a strong focus on return on investment for institutional investors.

The ideal candidate will have proven experience within PRS with exposure to leading operational property management or holding a senior property management position. You’ll be confident in managing client relationships, delivering KPI and financial reporting, and ensuring contractual compliance while driving service improvements. Excellent stakeholder engagement skills are essential, along with the ability to oversee onboarding of new contracts, monitor revenue streams and ensure contractual compliance. This role requires a proactive leader who can set standards and deliver results in a fast-paced environment.

This is a hybrid role with travel required to client meetings.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

To present, lead and deliver performance contract meetings, reporting packs as required within the contracted terms with clients and be the key point of delivery, working with the operations team to complete the commercial objectives monthly in a comprehensive manner.
Key point of contact and dedicated resource to a key clients specified acting as the main point of contact for escalations, overseeing performance, working closely with the operational teams.
To deliver monthly KPI reporting packs and co-ordinate with the Partnerships Account Director and Associate Director of Operations to ensure all reporting packs inclusive of monthly finance packs, KPIS/P&L/ G2N/ OPEX budgets as required to all clients when due.
Develop, promote and maintain strong relations with clients, both internal and external stakeholders.
To assist with internal budget setting across the business, working alongside the dedicated Business Partner to Homes for key clients under management.
To set the standard with the operations team once pricing schedules have been set and agreed management contracts for new business, to allow the mobilisation manager to onboard the assets and operations to effectively manage such contracts efficiently and in line with contractual requirements.
To raise and monitor revenue streams within contractual agreements for services inclusive of monitoring and ensuring uplifts are increased when due.
To manage and complete monthly invoicing across the revenue streams and compile month end commentary as required.

Key Requirements:

Proven experience in the PRS, Exposure to leading operational property management or holding a senior property management position.
Strong financial acumen, including experience with KPI reporting, P&L management, and budget oversight.
Excellent stakeholder engagement and relationship-building skills, both internally and externally.
Ability to lead and deliver complex projects, ensuring compliance, onboarding efficiency, and service improvements in a fast-paced environment.
ARLA or CIH qualification is desirable.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

Benefits

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers: