Client Account Director - Creative Agency - London

Fiducial Communications Ltd; City Of London; On-site; GBP 80,000 - 90,000; Full time

Job summary

A leading creative agency is seeking a Client Account Director to spearhead client success and drive agency growth. This role involves establishing client relationships, delivering exceptional content solutions, and engaging with global financial institutions. Ideal candidates are strategic thinkers with substantial account management experience, eager to make an impact in a dynamic environment.

Benefits

Competitive salary

Pension plan

Opportunity to work with global clients

Qualifications

• Experience in creative or agency environment is desirable.
• Proven track record in account growth and project delivery.
• Familiarity with financial services is a plus.

Responsibilities

• Build trust and understand client business drivers.
• Provide actionable insights and drive projects forward.
• Achieve client Net Promoter Score (NPS) targets.

Skills

Client-Centric

Strategic Thinking

Relationship Building

Commercial Acumen

Communication

Initiative

Team Leadership

Education

Significant experience as an Account Director or Senior Account Manager

Job description

Client Account Director - Creative Agency - London

Join to apply for the Client Account Director - Creative Agency - London role at Fiducial Communications Ltd

Client Account Director - Creative Agency - London

Join to apply for the Client Account Director - Creative Agency - London role at Fiducial Communications Ltd

If you’re looking to make a real impact on account management and enjoy being more than just another cog in the machine, please read on.

At Fiducial Communications, we’re changing the way financial services talk to the world and giving it a much-needed shot of innovation. Global asset managers, banks and private wealth institutions trust us to turn their stories into screen magic. From videos to interactive infographics, we do it. If you want to help C-suite marketers and financial pros look brilliant, you’re in the right place.

Our team are broadcasters, animators, designers, journalists, all using and experimenting with the latest AI tech. We’ve even won awards for our innovative use of AI.We’re obsessed with quality, keeping clients delighted and are relentless about making content that actually gets watched, remembered, and - dare we say - enjoyed.

Now, we’re looking for a Client Account Director (or a Senior Account Manager ready to step up) to help drive client success. Also, agency growth by delivering exceptional content solutions, deepening client relationships, and expanding our portfolio with global financial institutions. This is a rare chance to shape the future of a business that’s already punching above its weight.

• Client-Centric: You proactively build trust, understand client business drivers, are skilled at asking insightful questions that uncover underlying business challenges and future opportunities.
• Strategic Thinker: You provide actionable insights and creative solutions that align with client and agency goals.
• Relationship Building: You establish deep, long-term partnerships with clients and internal teams.
• Commercial Acumen: Ability to make sound decisions balancing client value and agency profitability.
• Communication: You have a high level of emotional intelligence, active listening skills and can diplomatically influence stakeholders at all levels.
• Initiative: You’re a self-starter who takes ownership, drives projects forward, and thrives in a fast-paced, small-team environment.
• Team Leadership: You can coach and inspire others, contributing to a positive, high-performance culture.

Outcomes for Success

• Achieve a client Net Promoter Score (NPS) of 8+ across assigned accounts within 12 months.
• Grow revenue from existing clients by 20% year-on-year through upselling and cross-selling.
• Win at least 2 new high-value client accounts in the first year.
• Work with the team to deliver all client projects on time and within budget, maintaining a client satisfaction rate of 90%+.
• Develop and implement at least three new strategic initiatives that improve client engagement or agency offerings annually.
• Mentor, develop and recruit as appropriate, at least one new team member to support business growth.

Cultural Fit

• You should embody our values of innovation, trust and respect, be collaborative and client-focused.
• You’re ever curious, embrace change, welcome feedback, and are open to new ideas.
• You’re passionate about financial content and empowering clients to tell their stories.

Role Requirements

• Significant experience as an Account Director or Senior Account Manager, ideally in a creative or agency environment.
• Demonstrable track record of growing client accounts and delivering complex projects.
• Strong network in financial services or related sectors is a plus with the ability to stay ahead of these industry trends.
• This is a client facing role. You are able to be in the central London office a minimum of 3 days per week or more as events and clients require.

Why Join Fiducial Communications?

• You can shape the next phase of agency growth and see your impact realised quickly.
• Work closely with the Founder and a high-calibre team of creators and strategists.
• Competitive salary, pension, and the chance to build and lead the Client Services function.
• Opportunity to work with global clients and award-winning technology, including AI innovations.

Application Process

We use a structured, evidence-based interview process to ensure the right fit. Expect:

• Screening interview focused on your track record of outcomes and cultural alignment.
• In-depth interview exploring your career history, decision-making, and results.
• Competency interview assessing alignment with our requirements.
• Reference checks with former managers, peers, and direct reports.

If you’re a high achiever who thrives on challenges, loves building client relationships, and wants to make a measurable impact, we’d like to hear from you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Advertising Services

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