Operations Director (Design Agency)

JR United Kingdom; London; Hybrid; GBP 80,000 - 130,000; Full time

Job summary

A leading design consultancy in London is seeking an Operations Director to manage all operational aspects and drive the company forward. The ideal candidate will have strong leadership skills and experience in a design or consultancy environment, contributing strategically to enhance performance and efficiency.

Benefits

Hybrid/remote working options

Focus on employee culture and well-being

Qualifications

• Proven expertise in business strategies.
• Experience in design or consultancy environment is ideal.
• Experience working on projects in the Middle East is advantageous.

Responsibilities

• Lead business operations including HR, finance, and practice management.
• Conduct operational reviews and implement efficiency strategies.
• Monitor financial tasks including cash flow and invoicing.

Skills

Leadership

Operational Management

Communication Skills

Interpersonal Skills

Financial Acumen

Job description

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Operations Director (Design Agency), london

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Client:

The Crowd

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About The Role:

Our client, a mid-sized multidisciplinary design consultancy are looking for a commercially minded and strategic Director of Operations to join them on a permanent basis at their office in central London.

Within this role, you will work closely with the board of directors and act as the main linchpin for the practice, ensuring synchronicity across all departments. You will lead strategic, commercial, and operational initiatives and play a key part in driving the company forward. The role is responsible for overseeing all operational aspects including but not restricted to HR, finance, studio facilities, administration, operations and more. This is a broad and exciting role where you can really make an impact in an organisation and be the ‘go-to’ person of the practice. The ideal person will have strong leadership and operational management skills – ideally within the built environment – coupled with architectural/project knowledge and the desire to make impact within a creative environment!

Our client offers bonuses, hybrid/remote working options and a focus on employee culture and well-being. This is a rare and rewarding opportunity to join a desirable London based design practice!

Key Responsibilities:

• Lead business operations, including planning, practice management, finance, HR, IT, and commercial functions, to ensure seamless and efficient processes
• Manage financial tasks such as cash flow monitoring, invoicing, bookkeeping, and fee negotiations for projects and tenders
• Conduct comprehensive operational reviews, identify improvement areas, and implement strategies to enhance efficiency
• Keep partners informed on key performance indicators, including financial health and revenue progress, to support strategic decision-making
• Collaborate with design teams to understand project workflows, contributing insights without directly handling design tasks

Key Skills/Requirements:

• Exceptional leader with solid operation/financial acumen
• Experience within a design or consultancy environment
• Proven expertise in business strategies and possesses a commercial mindset
• Strong verbal and written communication skills
• Excellent interpersonal skills with a natural ability to build relationships internally and externally
• Familiar with managing design practices is preferred
• Experience working on projects in the Middle East is advantageous

To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).

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