Client Account Director

Aon Corporation; Newcastle upon Tyne; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Aon plc is seeking a Client Account Director to lead key client relationships in Newcastle, owning retention, growth, and cross-sell opportunities while coordinating with specialist teams to deliver integrated insurance solutions.

In this hybrid role, you will partner with business owners and senior decision-makers, shape risk programmes, and drive cross‑sell opportunities while navigating governance and compliance frameworks in a busy advisory environment.

Qualifications

• Proven client relationship experience in the insurance industry, with experience in the core lines of commercial risks is essential.
• Experience dealing with Mid-market commercial and corporate insurance risks.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• An effective communicator and presenter with a growth mindset.
• Client focused with a consultative approach and dedication to excellence in the provision of client service.

Responsibilities

• Building trusted relationships with business owners and senior decision-makers, acting as their primary risk and insurance adviser
• Crafting and delivering custom insurance programmes, supported by proactive risk management and claims advocacy
• Identifying new business opportunities, referrals and cross-sell solutions through Delivering Aon United
• Owning and developing a strong pipeline of new and existing opportunities to drive revenue growth
• Collaborating with specialist teams across Aon to deliver joined-up, high-quality client solutions
• Managing your client portfolio in line with Aon’s risk, compliance and governance frameworks

Skills

Client relationships

Insurance industry

Mid-market & corporate

Commercial understanding

Effective communicator

Growth mindset

Job description

Client Account Director – Newcastle

Are you an experienced Account Manager/Director who thrives on owning strategic client relationships and delivering an exceptional client experience?

Do you have the commercial approach to grow key accounts, identify cross‑sell opportunities and bring together the right teams and solutions for your clients?

If you’re ready to take your account leadership experience to the next level and play a key role in the growth of our UK Advisory business, we’d love to hear from you in connection with this hybrid role that offers the flexibility to work both virtually and from our first‑class Newcastle office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this key role that will focus upon the service, retention and growth of a key, loyal client portfolio your responsibilities will include:

• Building trusted relationships with business owners and senior decision‑makers, acting as their primary risk and insurance adviser
• Crafting and delivering custom insurance programmes, supported by proactive risk management and claims advocacy
• Identifying new business opportunities, referrals and cross‑sell solutions through Delivering Aon United
• Owning and developing a strong pipeline of new and existing opportunities to drive revenue growth
• Collaborating with specialist teams across Aon to deliver joined‑up, high‑quality client solutions
• Managing your client portfolio in line with Aon’s risk, compliance and governance frameworks

How this opportunity is different

This is much more than managing an established portfolio. You’ll have the opportunity to become a true strategic partner to your clients, combining relationship leadership with commercial influence and bringing together the very best of Aon to solve their evolving risk challenges. It’s a role where you can genuinely make your mark, growing relationships, creating new opportunities and shaping an exceptional client experience.

Skills and experience that will lead to success

• Proven client relationship experience in the insurance industry, with experience in the core lines of commercial risks is essential.
• Experience dealing with Mid‑market commercial and corporate insurance risks .
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• An effective communicator and presenter with a growth mindset.
• Client focused with a consultative approach and dedication to excellence in the provision of client service.

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