Client Account Administrator

Culina; Stafford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension scheme

Life Assurance

Wellness – EAP

Eye Care Vouchers

Reward & Recognition

Employee discounts

Job summary

Culina iForce in Stafford is hiring a Client Account Administrator to join our Customer Services Team on a full-time permanent basis. You will support day-to-day administrative tasks and help deliver exceptional service to our clients.

Key duties include logging client queries, generating reports for Returns and E.fulfilment, managing the client inbox, and assisting with stock and order related queries. Prior admin experience and strong IT skills are essential.

Qualifications

• Previous administrative experience is desirable.
• Strong IT skills; proficient with Microsoft Office.
• Experience in logistics/warehousing is a plus.

Responsibilities

• Manage client queries and log issues with the site.
• Create and circulate reports for Returns and E.fulfilment within set timeframes.
• Manage the client inbox and respond to emails professionally and promptly.
• Assist Merchandisers and key contacts with stock, CMO, customer queries, replenishment, hampers and returns.

Skills

Administrative experience

Microsoft Office

Communication skills

Customer service orientation

Tools

Microsoft Office Suite

Job description

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Customer Services Team in Stafford on a full time permanent basis., As a Client Account Administrator you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day to day tasks, whilst assisting the Account Executive in delivering innovation and exceptional service levels. Key Duties of a Client Account Administrator:

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• Liaising with client key contact on a daily basis in an articulate and efficient manner.Previous administrative experience is desired.
• Strong IT skills - competent in all Microsoft Office platforms.
• Experience within a logistics/warehousing environment would be preferred.
• Excellent customer service skills both written and verbal.
• Confident communicator to stakeholders at all levels.
• Positive attitude and enthusiastic.iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.
• Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
• Annual Leave - 28 days inclusive of the bank holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!