Client Account Administrator

IForce; Northampton; On-site; GBP 26,000; Full time

Job summary

A leading company in logistics seeks a Client Account Administrator to manage client queries and support the administrative team in delivering top-notch customer service. This permanent full-time role requires strong IT skills and administrative experience, offering a competitive salary and exceptional benefits.

Benefits

Annual Leave: 20 days plus 8 bank holidays

Pension scheme: 5% employee and 3% employer contribution

Life Assurance: 2x your annual salary

Wellness: 24/7 confidential counselling and legal services

Eye Care Vouchers: discounts on eye tests and glasses

Employee of the Month/Year recognition awards

Over 50 retailer discounts via benefit platform

Qualifications

• Strong IT skills – proficient in all Microsoft Office platforms.
• Excellent written and verbal customer service skills.
• Confident communication with stakeholders at all levels.

Responsibilities

• Management of client queries and logging issues accordingly.
• Assist with creating and circulating reports for Returns and E.fulfilment.
• Manage client inbox and respond to emails professionally and promptly.

Skills

Customer service

Communication

Microsoft Office

Education

Previous administrative experience

Job description

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Client Account Administrator, Northampton

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Client:

IForce

Location:

Northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e279e128d4df

Job Views:

17

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Customer Services Team in Northampton on a full-time permanent basis.

Salary: £25,396.80 per annum.

Working hours: Monday - Friday, 09:00 - 17:00

As a Client Account Administrator, you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day-to-day tasks, whilst assisting the Account Executive in delivering innovation and exceptional service levels.

Key Duties of a Client Account Administrator:

• Management of client queries and logging issues accordingly.
• Assist with creating and circulating reports for Returns and E.fulfilment in line with specified timeframes.
• Manage client inbox and respond to emails professionally and promptly.
• Assist clients’ Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfilment.
• Process corrections on orders, review and issue re-work instructions, manage corporate orders, correct order errors, handle escalations, track sample requests, and other administrative tasks as outlined in SOPs.
• Support Wholesale despatches (printing orders, completing paperwork, updating labelling guidance with client support).
• Provide annual leave cover for the Account Executive and other administration colleagues.
• Liaise with the client’s key contacts daily in an articulate and efficient manner.

Qualifications

• Previous administrative experience is preferred.
• Strong IT skills – proficient in all Microsoft Office platforms.
• Experience in logistics/warehousing is a plus.
• Excellent written and verbal customer service skills.
• Confident communication with stakeholders at all levels.
• Positive attitude and enthusiasm.

Additional Information

We are committed to making iForce a great place to work. We promote inclusivity and diversity and support employee development and recognition.

Our learning and development programs are available to all employees to help you shape your future within logistics and foster a positive team environment.

Our benefits include:

• Annual Leave: 20 days plus 8 bank holidays.
• Pension scheme: 5% employee and 3% employer contribution.
• Life Assurance: 2x your annual salary.
• Wellness: 24/7 confidential counselling and legal services via Employee Assistance Programme.
• Eye Care Vouchers: discounts on eye tests and glasses.
• Reward & Recognition: Employee of the Month/Year, recognition awards, long service awards.
• Everyday discounts: Over 50 retailer discounts via our benefit platform.

If you meet the requirements and are seeking your next career move, please apply now and join our #WinningTeam!