Clerical Officer (Podiatry)

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 22,000 - 30,000; Part time

Job summary

Join a dedicated and award-winning team as a Clerical Officer in Podiatry at a leading NHS Trust. This part-time role offers a chance to work autonomously while supporting clinical staff in delivering exceptional patient care. You'll be the first point of contact for patients, managing appointments and ensuring smooth operations within the Podiatry Service. With a commitment to staff development and well-being, this Trust provides a supportive environment where your contributions will be valued. If you're motivated, flexible, and eager to make a difference in the healthcare sector, this opportunity is perfect for you.

Benefits

Flexible working

Career development opportunities

Health and wellbeing packages

Pension schemes

Salary sacrifice schemes

Discount opportunities with retailers

Qualifications

• Experience in office and public-facing roles is essential.
• Knowledge of customer service systems and Microsoft Office is required.

Responsibilities

• Provide clerical support to the Podiatry Service and manage patient appointments.
• Answer calls and coordinate clinic rotas efficiently.

Skills

Customer Service

Microsoft Office

Data Protection

Organizational Skills

Communication Skills

Education

GCSE in English and Maths

NVQ Level II in Business Administration

Tools

SystmOne

Infoflex

59R Software

Job description

Employer: Sheffield Teaching Hospitals NHS Foundation Trust

Employer type: NHS

Site: Woodhouse clinic

Town: Sheffield

Salary: £22,383 pa /pro rata for part time staff

Salary period: Yearly

Closing: 29/12/2024 23:59

Clerical Officer (Podiatry)

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

This is an exciting opportunity to join an excellent award-winning team in Sheffield. We need a motivated, flexible, and enthusiastic individual to work autonomously and as part of a team.

To provide reception/clerical support to the Podiatry Service in order that clinical staff can deliver an efficient and quality service to those patients seeking treatment. We have held the Customer Service Excellence award for 28 years and the admin team have been an important part of this fabulous achievement.

This is a part-time role working Wednesday, Thursday, and Friday (22.5 hours). There may be a requirement on a rota to work at Central Health Clinic.

Main duties of the job

1. Provide efficient and effective administrative and clerical/reception support to the relevant members of the Podiatry Service and patients, being the first point of contact for patients and service users.
2. Answer telephone calls in a timely and professional manner in line with the organisation’s PROUD values and frequently check answerphone messages from patients and staff.
3. Co-ordinate and manage the respective rotas for patient clinics based across the city. Proactively check for free slots in clinic on a regular basis.
4. Book appointments for patients, ensuring that high-risk patients are seen within agreed waiting times and send out letters detailing date, time, and place of appointment. Book interpreters for patients who require this.
5. Cancel appointments where necessary and ensure that all patients are informed and booked back into alternative appointments.
6. Undertake the referral process for access to podiatry services and send out relevant forms to patients and clinicians. Download new referrals, register all patients using SystmOne, and ensure referrals are ready for triaging on a daily basis.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Experience

• Experience of working within an office environment.
• Experience of working in a public-facing role.
• Relevant experience within the NHS.

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
• Previous experience with Infoflex / 59R Software.
• Previous experience of PAS / Infoflex / SystmOne (area-specific software).

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience.
• NVQ Level II in Business Administration / Customer Service / IT.

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality.
• Excellent communication skills, with the ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skills.
• Ability to prioritise and work to strict/conflicting deadlines.
• On-going commitment to personal development.

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system; please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full-time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered; please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications, in addition to professional registration, a disclosure and barring records check, and an occupational health check if these are deemed to be a requirement for the position to be undertaken.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.