Clerical Officer - Haematology

NHS Ayrshire & Arran; Glasgow; On-site; GBP 10,000 - 14,000; Part time

Job summary

The NHS Ayrshire & Arran is looking for a Clerical Officer to provide vital administrative support within the Haematology department. The ideal candidate will play a key role in managing patient appointments, facilitating effective communication within the team, and ensuring the smooth operation of clerical tasks. This part-time position requires strong organizational skills and the ability to handle high call volumes in a team-oriented environment.

Qualifications

• Entry level position with responsibilities in a busy clerical environment.
• Ability to cope with a high volume of calls and manage documents efficiently.

Responsibilities

• Manage patient appointment systems and documentation efficiently.
• Provide administrative support for the Glasgow and Clyde Anticoagulation Service.
• Maintain adequate office supplies and manage internal referrals.

Skills

Clerical support

Communication

Teamwork

Time management

Job description

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NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is Monday - Friday.

(Please note the salary is Pro Rata) for part time hours.

The Glasgow & Clyde Anticoagulation Service provides comprehensive assessment and treatment of patients who are taking Warfarin therapy. At present this numbers approx 5000 patients. Clinics are provided in a range of hospital and community settings throughout the Greater Glasgow and Clyde, as well as a domiciliary service to housebound patients. Specifically the post-holder has a key role in providing clerical support in a fast paced busy environment which includes - the management of appointing patients on to the DAWN AC system, sending out appointments, did not attend letters, arranging clinic lists, answering telephone enquiries and managing internal referrals from Trakcare all within required timescales. Ensuring that nursing staff are continuously kept informed of any urgent problems. The clerical staff also ensure that all clinic documentation is available including new patient referral information, which will require liaison with hospital wards.

• Provide a high quality clerical support and able to work as part of a team to ensure efficiency of anticoagulation service.
• Able to cope with the high volume of telephone calls in a polite efficient manner.
• Responsible for printing off reports from DAWN AC system as required.
• Relaying information to referrers, both internal and external.
• Responsible for ensuring adequate stationery stock and computer supplies available in work area.
• Provide support/ongoing training to any new and recent post holders while continuing with own duties.
• Assisting in the development of working procedures.
• Access CHI/TrakCare, SCI Gateway and clinical portal to facilitate the internal referral system and ensure that all patient details are correct
• Provide a comprehensive administrative and clerical cover which encompasses all aspects of the Glasgow and Clyde Anticoagulation Service.
  
  

Ensure all filing and scanning is managed in a timely and efficient manner.

Informal contact: Gillian McNelis, Administration Manager, 0141 301 7321, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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