Clerical Officer AC

Nhsayrshireandarran; Dunfermline; On-site; GBP 10,000 - 15,000; Part time

Job summary

Join NHS Ayrshire & Arran as a Clerical Officer to support the Health Records Department at Minor Injuries Unit, Dunfermline. The role involves administrative tasks, patient interaction, and requires excellent communication abilities. Ideal candidates will have relevant admin experience and educational qualifications in English and Arithmetic.

Benefits

Flexible working

Family-friendly policies

Support for disabled candidates

Qualifications

• Admin / clerical experience required.
• Ability to work in a busy environment.
• Strong English language skills necessary.

Responsibilities

• Provide admin support in Health Records Department.
• Handle patient attendance and admissions.
• Run reports, update data, prepare medical notes.

Skills

Communication

Attention to Detail

Organizational Skills

Typing Skills

Education

Standard Grade in English

Standard Grade in Arithmetic

Job description

Join to apply for the Clerical Officer AC role at NHS Ayrshire & Arran

We require a Clerical Officer to provide admin / clerical support within the Health Records Department at Minor Injuries Unit, Queen Margaret Hospital, Dunfermline.

It will be your responsibility to work at MIU and occasionally cover DHRS and A&E at VHK.

Working in MIU & A&E, you will provide frontline service to patients arriving at each department, recording patient attendance and admissions via Trakcare. You should be confident in dealing with anxious and upset patients / relatives, showing empathy and delivering professional customer service.

Administrative tasks include running reports, accurately updating data, and preparing/scanning medical casenotes / ED cards, uploading to the clinical portal.

There may be a need to be trained within NHS Fife Switchboard to meet service needs. The role requires excellent communication skills, both written and oral, handling calls from internal and external callers, responding to pager requests, emergency calls, monitoring alarms, and providing advice on telephony services.

Adhoc duties may be assigned by Health Records Supervisors to ensure efficiency across the 24/7 Inpatient and Emergency team.

A high level of accuracy and attention to detail is essential due to data being uploaded to a live clinical system.

Relevant admin / clerical experience is required, along with the ability to prioritize and manage workload in a busy environment. You should be able to work independently and as part of a team.

You should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. Good keyboard/typing skills, organizational and listening skills, and a flexible approach to work are necessary. Strong English language and communication skills are also required to perform this role safely and effectively.

Please note the salary for this part-time post is pro rata.

For informal enquiries, contact Catherine Anderson, Gina McLennan, or Nicole Thomson at their emails or phone [phone] ext.29026.

NHS Fife is legally obliged to ensure all employees are legally entitled to work in the UK. If you are not a UK or Irish national, you must confirm your right to work in your application. NHS Scotland values diversity and encourages applications from all sections of society.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check. If assessed as a "regulated role," appointment will be subject to joining the PVG Scheme. Any changes will be confirmed by the Hiring Manager or Recruitment Team. More info at: Disclosure Scotland Changes.

We support flexible working, family-friendly policies, and making reasonable adjustments for disabled, long-term conditions, or neurodivergent candidates.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care