Clerical Officer A&E Department

Mersey and West Lancashire Teaching Hospitals NHS Trust; Ormskirk; On-site; GBP 12,000 - 15,000; Part time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Clerical Officer for the Ormskirk A&E reception. The role covers a 6-hour Saturday shift, providing a welcoming, efficient front-line service and accurate data capture for patients accessing the department.

The post requires strong communication, a professional manner and DBS clearance. Training will cover hospital IT systems and registration procedures to support safe patient care.

Qualifications

• GCSE level or equivalent
• ECDL
• NVQ 2 in Customer Service
• Experience with administrative systems and patient data entry

Responsibilities

• Provide efficient reception service in the A&E department.
• Record patient data accurately using IT systems.
• Register new patients according to hospital procedures.
• Maintain courteous, professional patient and relative interactions.

Skills

Communication

Interpersonal skills

Confidentiality

Telephone skills

Education

GCSE level or equivalent

ECDL

NVQ 2 in Customer service

Tools

Medway Patient Administration System

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust

Clerical Officer A&E Department

The closing date is 26 November 2026

Looking for an exciting new part time opportunity in health care?

We are seeking an enthusiastic and motivated Clerical Officer with excellent communications skills and a passion for providing excellence within patient care, to join our hard working team at Ormskirk Paediatric Emergency Department Reception.

This is a part time role for 6 hours per week working Saturdays 14.00 hours - 20.00 hours.

The post holder is responsible for providing an efficient and courteous reception service within the A&E department, undertaking a full range of clerical duties. The post holder will be responsible for using a range of IT systems to ensure timely and accurate data is recorded for all patients accessing the A&E department.

The role requires excellent communication and interpersonal skills together with a professional manner and empathy, using tact and diplomacy, adjusting style to meet barriers to communication and have the ability to overcome challenges in difficult situations.

An Standard DBS check is required for this post.

Main duties of the job

Maintain a customer/ patient focused service to patients, relatives and staff accessing the A&E department

Utilisation of the computerised system, to identify patients who have had previous contact with Southport & Ormskirk Hospitals.

Registration of patients by hospital procedure of all new attenders to the unit. Utilising the demographic checks provide by the Personal demographic service (PDS) system

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Interview date: 10th December, 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Unfortunately, we are unable to offer visa sponsorship for this post. Candidates must therefore have an existing right to work in the UK that does not require employer sponsorship. Regrettably, applications requiring sponsorship cannot be considered at this time

Person Specification

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE level or equivalent experience
• European Computer Driving Licence (ECDL)
• NVQ 2 in Customer service

Knowledge and Experience

• Good knowledge of Administrative Systems
• Experience of dealing with customers
• Experience of dealing with complaints
• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System

Skills

• Ability to move case notes as required
• Ability to use own initiative when dealing with patient enquiries
• Good organisational skills
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further advice is required
• Excellent interpersonal skills with ability to use tact and diplomacy
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

Other

• Frequent requirement to move patient case notes throughout the day
• Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
• Occasional requirement to deal with distressed patients
• Use of VDU continuously throughout the course of the shift

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust