Receptionist - Patient Access

Mersey and West Lancashire Teaching Hospitals NHS Trust; Banks; Presencial; GBP 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional development

NHS workforce benefits

Resumo da oferta

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Receptionist for the Patient Access team at Southport District General Hospital. The role involves registering patients, booking appointments, and handling general reception duties within outpatient settings.

The post requires excellent communication, confidentiality and organisational skills, with training and development opportunities offered.

Qualificações

• Educated to GCSE level or equivalent experience.
• European Computer Driving Licence (ECDL).
• NVQ 2 in Customer service.

Responsabilidades

• Provide reception duties across outpatient departments and manage day-to-day reception operations.
• Register patients, book appointments, and manage patient records with accuracy.
• Offer courteous telephone service and handle patient enquiries efficiently.
• Assist with general administrative tasks including filing, photocopying and scanning.

Conhecimentos

Excellent interpersonal skills

Good organisational skills

Good verbal and written communication

Telephone skills

Ability to use own initiative

Prioritising workload

Problem solving

Confidentiality awareness

Formação académica

GCSE level or equivalent

ECDL

NVQ 2 in Customer service

Descrição da oferta de emprego

Mersey and West Lancashire Teaching Hospitals NHS Trust

Receptionist - Patient Access

The closing date is 22 November 2026

Positions Available:37.5hrs Monday- Friday between the hours of 8.30am - 5.00pm

We are looking to recruit a Receptionist within the Access team at Southport District General Hospital

The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.

Main duties of the job

• The post holder will provide reception duties across the organisation rotating across various outpatient departments. The post holder will be responsible for the day to day running of reception desks across the Trust ensuring patients are booked into clinics, outcome forms reconciled and provide patients with follow-up appointments as necessary.
• The role requires excellent communication and interpersonal skills together with a professional manner using tact and diplomacy, adjusting style to meet barriers to communication.

We can offer you:

Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancs, Cheshire, Isle of Man and North Wales.

Achievements

o Rated Outstanding by CQC Inspection August 2018

o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Job responsibilities

KEY DUTIES

The post holder will be responsible for:

• Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
• Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
• Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
• Preparing patient records for clinic following the appropriate work instructions.
• Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
• Checking all new patients overseas status on arrival at clinic.
• Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway.
• If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
• Rebooking patients into further appointments or onto the relevant review lists.
• Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
• Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary.
• Resolve issues with patient appointments and resolving as necessary.
• Accurate recording of information.
• Training of staff within the boundaries of own skills and knowledge
• Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
• Follow the approved Standard Operating Procedures used in the Department (work instructions).
• Use and maintain resources efficiently and effectively

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE level or equivalent experience
• European Computer Driving Licence (ECDL)
• NVQ 2 in Customer service

Knowledge and Experience

• Good knowledge of Administrative Systems
• Previous NHS experience
• Experience of dealing with customers
• Experience of dealing with complaints
• Knowledge of Medway or other Patient Administrative System

Skills

• Ability to move case notes as required
• Ability to use own initiative when dealing with patient enquiries
• Good organisational skills
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further advice is required
• Excellent interpersonal skills with ability to use tact and diplomacy.
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

Other

• Frequent requirement to move patient case notes throughout the day
• Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
• Occasional requirement to deal with distressed patients
• Use of VDU continuously throughout the course of the shift

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust