Clerical Officer A&E Department

Merseywestlancs; Ormskirk; Presencial; GBP 23.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Descripción de la vacante

Mersey West Lancashire NHS Trust is seeking a Clerical Officer for the Paediatric A&E Reception at Ormskirk Hospital. The role is part-time, Saturday 14:00–20:00, 6 hours weekly, and involves a range of clerical duties, patient registration, and data entry to support patient flow and service delivery.

The ideal candidate will have GCSEs (or equivalent), an ECDL, and NVQ2 in Customer Service, with good IT skills and NHS experience preferred. DBS is required.

Formación

• Educated to GCSE level or equivalent experience.
• European Computer Driving Licence (ECDL).
• NVQ 2 in Customer service.
• Good knowledge of Administrative Systems.
• Experience of dealing with customers.
• Experience of dealing with complaints.
• Previous NHS experience.
• Knowledge of Medway or other Patient Administrative System.

Responsabilidades

• Provide reception and clerical support within the A&E department.
• Register patients and verify demographics using hospital procedures.
• Utilise computerised systems to ensure timely and accurate patient data.
• Perform general clerical duties with professional communication and empathy.

Conocimientos

Communication skills

Customer service

Interpersonal skills

Educación

GCSE level

ECDL

NVQ 2 in Customer service

Herramientas

Medway system

PDS system

Descripción del empleo

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever youre looking for in your career, youll find it here at MWL.

Main area Admin & Clerical Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 6 hours per week (Saturday 14.00 - 20.00 in Paediatric A&E Reception) Job ref 409-8122117-A

Site Ormskirk Hospital Town Ormskirk Salary £25,272 per annum pro rata Salary period Yearly Closing 26/11/2026 23:59

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

Looking for an exciting new part time opportunity in health care?

We are seeking an enthusiastic and motivated Clerical Officer with excellent communications skills and a passion for providing excellence within patient care, to join our hard working team at Ormskirk Paediatric Emergency Department Reception.

This is a part time role for 6 hours per week working Saturdays 14.00 hours - 20.00 hours.

The post holder is responsible for providing an efficient and courteous reception service within the A&E department, undertaking a full range of clerical duties. The post holder will be responsible for using a range of IT systems to ensure timely and accurate data is recorded for all patients accessing the A&E department.

The role requires excellent communication and interpersonal skills together with a professional manner and empathy, using tact and diplomacy, adjusting style to meet barriers to communication and have the ability to overcome challenges in difficult situations.

An Standard DBS check is required for this post.

Main duties of the job

Maintain a customer/ patient focused service to patients, relatives and staff accessing the A&E department

Utilisation of the computerised system, to identify patients who have had previous contact with Southport & Ormskirk Hospitals.

Registration of patients by hospital procedure of all new attenders to the unit. Utilising the demographic checks provide by the Personal demographic service (PDS) system

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Detailed job description and main responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Interview date: 10th December, 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Unfortunately, we are unable to offer visa sponsorship for this post. Candidates must therefore have an existing right to work in the UK that does not require employer sponsorship. Regrettably, applications requiring sponsorship cannot be considered at this time

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE level or equivalent experience
• European Computer Driving Licence (ECDL)
• NVQ 2 in Customer service

Knowledge and Experience

• Good knowledge of Administrative Systems
• Experience of dealing with customers
• Experience of dealing with complaints
• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System

Skills

• Ability to move case notes as required
• Ability to use own initiative when dealing with patient enquiries
• Good organisational skills
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further advice is required
• Excellent interpersonal skills with ability to use tact and diplomacy
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

Other

• Frequent requirement to move patient case notes throughout the day
• Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
• Occasional requirement to deal with distressed patients
• Use of VDU continuously throughout the course of the shift

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Work Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update

For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.

Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.

Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

All relevant DBS information will be paid for by MWL, but applicants may also enrol for the DBS Update Service which have a small annual fee of £13 per year that applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Suzanne Hogan Job title Associate Directorate Manager for Patient Access Email address [e-mail] Telephone number 01695 658068