Clerical Officer

NHS National Services Scotland; Ayr; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Scotland is seeking a Clerical Officer to provide essential clerical support at Ailsa Hospital. The role includes maintaining accurate patient casenotes and managing outpatient appointment systems to ensure equitable access to healthcare services. The ideal candidate will hold an SVQ 2 in Admin and ECDL or equivalent, along with good communication skills. This is a part-time position with 22.5 hours per week.

Qualifications

• Relevant experience in a clerical role is necessary.

Responsibilities

• Provide clerical service to clinicians throughout NHS Ayrshire & Arran.
• Maintain accurate and up-to-date patient casenotes.
• Manage outpatient appointment systems and waiting lists.

Skills

Good communication and interpersonal skills

Education

SVQ 2 in Admin/Information Technology

ECDL or equivalent

Job description

Who we are:

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. To this end, we welcome applications from all sections of society.

Position:

An exciting opportunity has arisen for a Clerical Officer based at Ailsa Hospital.

What you will do:

You will provide a clerical service to clinicians throughout NHS Ayrshire & Arran, ensuring procedures are in place to initiate and maintain accurate and up to date patient casenotes to support clinical care. Provide an administrative role in all out‑patient appointment systems and waiting lists, facilitating equitable access to specialties across NHS Ayrshire & Arran.

Knowledge, training and/or experience required to do the job:

• SVQ 2 in Admin/Information Technology
• ECDL or equivalent
• Knowledge acquired through relevant experience
• Good communication and interpersonal skills

Hours:

From 1 April 2026, the working week for NHS Agenda for Change staff in Scotland will be reduced. Full‑time hours will reduce from 37 to 36 h (pro rata for part‑time staff) without loss of earnings. 22.5 h per week.

Application process:

You should apply for this post by completing the application process on JobTrain. Do not upload a CV as this will not be used for shortlisting purposes. Posts close at midnight on the indicated date. Late applications will not be accepted. For help to complete an application on JobTrain, follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/. To view our accessibility statement, follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/. Please contact Annegela Schaffield on 01292 513102 or [e-mail].