Clerical Assistant - Breast Imaging - INTERNAL

The Shrewsbury and Telford Hospital NHS Trust; Greater London; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a friendly Receptionist to join the Breast Imaging Office at The Princess Royal Hospital, Telford, with regular cross-site duties at The Royal Shrewsbury Hospital.

You will greet patients, answer calls, book appointments, manage emails, take minutes at meetings, and provide clerical support while upholding NHS confidentiality and compassionate care.

Qualifications

• 3+ GCSEs including Maths and English.
• Ability to demonstrate empathy in sensitive situations.
• Commitment to safe working practices in a hospital setting.

Responsibilities

• Greet patients and record attendance on NBSS/CRIS.
• Handle telephone enquiries from health professionals, public and patients.
• Monitor the generic email account and respond promptly.
• Book breast screening appointments and prepare clinic lists.
• Print letters, reports, and clinic schedules.
• Dispatch screening letters to set timetables.
• Attend monthly department meetings and take minutes.

Skills

Customer service

Communication skills

Administrative support

Education

GCSEs including Maths and English

Tools

NBSS/CRIS

Job description

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Job Overview

We have an exciting opportunity to join our team within the Breast Imaging Office.

You will work in an established team providing a wide range of administration duties with the opportunity to develop new skills and knowledge. The role will entail interacting with patients, the public and staff at all levels across the trust. Therefore, you will require good communication and customer care skills, have a friendly, pleasant and helpful approach, whilst understanding the need for confidentiality in a health care environment.

You will have achieved a minimum of 3, good standard GCSEs, education grades 9-4 (or equivalent) which include Maths and English. It is essential that candidates can demonstrate a capacity to show empathy, have a sensitive approach to difficult situations and understand the need for safe working practice in a hospital environment.

You will be based at The Princess Royal Hospital, Telford but will also be required to work at The Royal Shrewsbury Hospital on a regular basis. Therefore, it is essential that the candidate can commute cross-site.

Main duties of the job

• To provide clerical support to the Breast Imaging clerical team and the wider clinical breast team.
• As Receptionist, to greet breast screening and symptomatic patients as they arrive and accurately record their attendance on NBSS/CRIS.
• To deal with the full range of telephone calls into the Breast Imaging Office, including enquiries from health professionals, the general public and clients/patients.
• To monitor the generic e-mail account and act upon any messages in a timely manner.
• To make breast screening appointments and prepare clinic lists for women recalled for the second stage of screening.
• To undertake printing of letters, reports, clinic schedules and client forms.
• To dispatch screening invitation and results letters to agreed timetables.
• To comply with the policies of the National Breast Screening Programme relating to clerical matters.
• To attend monthly departmental staff meetings, take minutes and type them up for distribution to the team

Working for our organisation

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed Job Description And Main Responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.