Cleaning Team Leader

PDA Search & Selection; Falmouth; On-site; GBP 21,000 - 26,000; Full time

Job summary

PDA Search & Selection is partnering with a national Facilities Management client to appoint a Cleaning Team Leader for a busy supermarket site in Falmouth. You will lead up to 15 cleaners, ensure cleaning standards, and interface with the on-site client to deliver excellent service.

The role requires early starts (5.00am–11.00am), 30 hours per week, 5 days across 7, and hands-on leadership with a strong focus on health and safety, compliance, and continuous improvement.

Qualifications

• FM experience across Soft Services, ideally retail.
• Excellent written and verbal communication skills.
• Experience managing a team.
• Proficient in IT/Microsoft (Outlook & Excel).
• Knowledge of Health and Safety and COSHH.
• Data Protection Act compliance.
• Confidentiality and information handling.
• Compliance with equal opportunities policies.

Responsibilities

• Demonstrate company values and lead by example.
• Interface between on-site client and contracted service providers.
• Monitor and report service levels and KPIs.
• Track finances to ensure services are delivered within budgets.
• Drive continuous improvement in service delivery and processes.
• Manage audits and compliance plans to maintain legal status.
• Develop and maintain relationships with customers within defined specs.
• Manage staff performance with HR guidance.
• Be hands-on and work alongside the team when required.

Skills

People management

Communication

IT literacy

Health and Safety

COSHH knowledge

Data protection

Confidentiality

Equal opportunities

Tools

Outlook

Excel

Job description

Position: Cleaning Team Leader | Onsite | Retail Supermarket

Location: Falmouth

Salary: £23,400.00 Per Annum

Hours: 30 Hours per Week | 5 days out of 7

Shift Patterns: Early morning starts 5.00am - 11.00am

Own transport would be desirable but Candidates that live within walking distance would be ideal too.

Job Purpose

Our client is a national Facilities Management Company and they are actively recruiting for an Cleaning Team Leader, working within a Supermarket Retail Store.

Responsible for driving operational performance in a high-profile Site, delivering excellent service and demonstrating continuous improvement in service delivery, process & engagement with both colleagues & clients. The Hygiene Manager will act as a single point of contact for all cleaning and Soft Services issues across the Site.

The Cleaning Team Leader will be looking after a team of up to 15 cleaners in a fast paced and demanding supermarket environment.

Key Responsibilities:

• To demonstrate company values and lead by example at all times.
• Providing a key interface between on‑site client (customer) and the contracted service providers on a day to day basis.
• Monitor and reporting of service level agreements and key performance indicators internal and external.
• Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.
• Provide a continuous improvement review and development of initiatives to improve or rationalise services or process to achieve optimum performance and full customer engagement.
• Ownership and management of the departmental audits, statutory compliance plans to achieve and maintain legal status
• To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.
• Manage the performance of staff in consultation with an appropriate HR representative, taking necessary actions to develop staff or improve performance

Our client is looking for Managers who have a proven track record of managing and motivating people in a demanding environment with management of staff, payroll, and rotas experience. They also need to be prepared to be hands‑on and clean with the team as and when required.

Experience Requirements:

• FM experience across Soft Services, ideally retail environment.
• Excellent written and verbal communication skills
• Previous experience of managing a team
• Proficient using IT / Microsoft programmes (Outlook & Excel)
• Sound knowledge of Health and Safety and COSHH legislation To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
• To always ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
• To comply with the requirements of the Data Protection Act.
• To comply with the company's policies on equal opportunities.

Candidates will have a proven background in Hygiene/ Cleaning Management ideally within a fast‑paced environment.

An immediate start is available.