Cleaning Supervisor - Client-Focused Operations Lead

Mount Charles; Belfast City District; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

20 days’ annual leave (pro rata)

Financial Education/Financial well‑be­

Employee Assistance Program to support

Company Pension Scheme

Company Events

Job summary

Mount Charles Group is a leading facilities management provider based in Belfast, seeking a Cleaning Supervisor to join our team at ICC Waterfront Hall. You will oversee cleaning operations, ensure high standards, and support site staff.

The role involves shift-based work: evenings and weekends, along with audits, payroll assistance, and compliance with health, safety and hygiene standards. Previous customer service experience is preferred.

Qualifications

• Exceptional customer service skills.
• Strong attention to detail.
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential.
• Previous work experience in customer service employment.
• Current BICS Qualifications.
• Basic statutory training for reading, writing, speaking and listening to understand safety and work instructions and to communicate with customers daily.

Responsibilities

• Contract auditing – carry out quality audits as per schedule and policy.
• Client contact – meet with clients as per schedule.
• Assisting with payroll when needed.
• Check staff uniforms.
• Induction training for new starts and staff moving sites as per induction training list.
• Ensure all staff complete their roles to the best of their abilities and check areas adhoc.
• Maintain fully stocked areas, including toilet accessories and hygiene dispensers.
• Flexible approach and holiday cover for supervisors.
• Stock ordering.
• Ensure Health, Safety & Hygiene standards.
• Comply with HACCP regulations as necessary.
• COSHH compliance and colour coding.
• Maintain high standards for clothing, footwear and personal hygiene.
• Daily staff management.

Skills

Exceptional customer service

Attention to detail

Education

NVQ/SVQ Level One in Cleaning Building Interiors

Current BICS Qualifications

Job description

Mount Charles Group is a leading facilities management provider based in Belfast, seeking a Cleaning Supervisor to join our team at ICC Waterfront Hall. You will oversee cleaning operations, ensure high standards, and support site staff.

The role involves shift-based work: evenings and weekends, along with audits, payroll assistance, and compliance with health, safety and hygiene standards. Previous customer service experience is preferred.