Cleaning Supervisor

OCS; Loughborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

OCS UK & Ireland is seeking a cleaning supervisor to oversee daily operations and lead a small team on early shifts (06:00-11:00). You will ensure high cleaning standards, manage rotas, and coach operatives in health & safety. Customer interactions and timely reporting are key.

The role requires experience in cleaning supervision, strong IT and communication skills, and the ability to plan both high level and routine cleaning tasks while maintaining policy compliance.

Qualifications

• Previous supervisor experience preferably in a cleaning environment.
• Good IT skills with MS Office and stock systems.
• Desire to lead a team and oversee tasks.
• Excellent customer service and communication skills.

Responsibilities

• Overseeing and assisting with cleaning of all areas per specification.
• Managing a small team: rotas, holidays, absence within budget and performance.
• Deliver coaching/training including health & safety and update records.
• Conduct weekly cleaning audits and escalate concerns for support.
• Hold weekly team meetings for clear communication.
• Manage stock orders, update stock system, distribute supplies.
• Assist customers/clients and communicate at all levels.
• Plan high level and deep cleaning works as required.
• Ensure adherence to company policies and procedures.

Skills

Team leadership

Coaching

Customer service

Communication

Planning & organization

Education

Experience in cleaning supervision

Tools

MS Office

Stock management system

Job description

06:00-11:00 - Varied Days At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces.

About The Role:

Working Pattern:

06:00-11:00 - Varied Days

At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces.

Key Responsibilities:

• Overseeing and assisting with the cleaning of all areas within the cleaning specification (plus other ad hoc areas/duties, as required).
• Managing a small team, looking after rotas, holidays, absence management within budget and performance management to achieve a consistently high standard of cleaning.
• Responsible for delivering coaching/training, including health & safety, to all cleaning operatives and ensuring all records are updated correctly.
• Responsible for conducting cleaning audits on a weekly basis and escalating any areas of concern for support.
• Hold weekly team meetings and briefing sessions with your team to ensure clear and consistent communication.
• Manage the ordering of stock and consumables, updating the stock management system and also the distribution to cleaning stores.
• You will come into regular contact with customers/clients so it is important that you can assist them if needed and that you can communicate at all levels.
• Planning high level and deep cleaning works as required
• Responsible for adherence to company policies and procedures.

The ideal candidate should meet the following criteria:

• You must have Right to Work in the UK.
• Previous supervisor experience preferably in a cleaning environment
• Good IT skills in use of systems and MS Office
• Desire to lead a team and oversee tasks
• Excellent customer service skills.
• Able to work to deadlines and prioritise as well as being flexible with working hours and days.
• Good attention to detail is required.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.