Cleaning Supervisor

Anchor Group Services; Liverpool; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Anchor Academy

Auto Enrolment Pension

Cycle to Work

Free on-site parking

Employee Assistance Programme 24/7

Rewards & Recognition

Job summary

Anchor Group Services is seeking a Cleaning Supervisor for St Johns Shopping Centre in Liverpool. You will lead a hands-on cleaning team, ensuring high presentation standards and a welcoming environment for shoppers and retailers.

The role requires flexibility across early starts, weekends and varied shifts, with a pay rate of £15.25 per hour. You will report to the Soft Services Manager & Associate Key Accounts Director and play a key part in daily operations.

Qualifications

• Proven supervisory or team-leader experience in cleaning or facilities.
• Strong knowledge of cleaning standards and safety practices.
• Familiarity with COSHH and health & safety regulations.
• Excellent communication and customer service skills.

Responsibilities

• Lead a hands-on cleaning team and maintain high standards.
• Manage day-to-day operations at St Johns Shopping Centre.
• Ensure safe cleaning practices and COSHH compliance.
• Engage with retailers and visitors to provide a welcoming experience.
• Adapt shifts, including weekends, per site rota.

Skills

Leadership

Communication

Health & Safety

Customer Service

Reliability

Job description

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Cleaning Supervisor

Working Hours: 38.5 hours per week, varied shift pattern - this is a fully flex role requiring availability across a variety of days and shift times

Pay: £15.25 per hour

Location: St Johns Shopping Centre, St George's Place, Liverpool, L1 1LY

Reporting to: Soft Services Manager & Associate Key Accounts Director

Overview

An exciting opportunity has arisen at Anchor Group Services for a Cleaning Supervisor to join our established team at St Johns Shopping Centre in Liverpool.

This is a hands-on, customer-facing role where you will lead by example, working alongside the cleaning team to maintain exceptional standards throughout the centre. Whilst supervision forms part of the role, this is not a desk-based position. We are looking for someone who is visible, approachable and takes pride in creating a clean, safe and welcoming environment for shoppers, retailers and visitors.

At St Johns, our cleaning team plays an important role in creating a positive experience for everyone who visits the centre. We're looking for someone who enjoys working with people, takes pride in their surroundings and leads by example.

The successful candidate will be proactive, observant and adaptable, with the confidence to lead a team from the front.

This is a fully flexible role requiring availability across a variety of days and shift patterns (including weekends), as per the site rota. Shifts may begin as early as 6am, so reliable transport for early starts is essential.

Duties Include

• Leading from the front as a hands-on supervisor, working alongside the cleaning team every day.
• Maintaining exceptional cleaning and presentation standards throughout the shopping centre.
• Acting as an ambassador for St Johns Shopping Centre, providing a welcoming, helpful and professional presence for customers and retailers.
• Conducting regular walk-rounds of the centre, identifying and addressing issues before they impact the customer experience.
• Supporting and motivating team members to deliver consistently high standards.
• Building positive relationships with retailers, visitors and colleagues across the centre.
• Ensuring all cleaning activities are carried out safely and in accordance with Health & Safety and COSHH requirements.
• Supporting the wider operation of the centre by responding flexibly to changing priorities and daily challenges.

What We're Looking For

• Someone who takes pride in their surroundings and enjoys being part of a busy, customer-focused environment.
• Someone who notices the small details others miss and understands the important role that cleanliness, presentation and customer service play in shaping visitors' experiences.
• A visible leader who supports their team, leads by example and embodies the welcoming, professional culture that makes St Johns Shopping Centre a great place to work and visit.

Requirements

• Proven experience in a cleaning or facilities environment, with previous supervisory or team leader experience
• Strong understanding of cleaning standards, methods, and best practices, ideally within a retail or busy environment
• Knowledge of Health & Safety regulations and COSHH
• Demonstrated ability to lead, motivate and develop a team to achieve high performance standards
• Excellent communication skills, with the confidence to engage with colleagues, management, and members of the public
• Ability to handle customer queries, complaints, and conflict professionally and calmly
• Reliable, punctual and organised, with a proactive approach to maintaining high standards
• Flexible approach to work, including availability for early starts, late finishes, and weekend shiftsAbility to work in a fast-paced, customer-facing environment while maintaining attention to detail

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Free on-site parking

What’s Next?

Every day at St Johns Shopping Centre is different. If you're looking for a role where you can make a visible impact, lead by example and be part of a team that takes pride in creating a welcoming environment, we'd love to hear from you.

Other companies may call this role: Cleaning Supervisor, Cleaning Manager, Soft Services Supervisor, Waste Management Supervisor, Supervising Cleaner, Cleaning Team Supervisor, Cleaning Team Leader, Facilities Cleaning Supervisor, Cleaning Operations Supervisor, Hygiene & Cleaning Supervisor, Cleaning Services Team Leader, Mall Cleaning Supervisor, Retail Cleaning Supervisor, Centre Cleaning Supervisor

Within commuting distance of: Liverpool, Wavertree, Bootle, Birkenhead, Speke, Huyton, Kirkby, Wallasey, Chester, Southport, St Helens, Wigan, Newton-le-Willows, Runcorn, Widnes, Wirral, Warrington.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.