Cleaning Supervisor

OCS; Hemel Hempstead; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks via Hapi app

Professional Growth

Flexible Pay via Wagestream

Job summary

OCS UK & Ireland is seeking a Supervisor to lead cleaning teams, ensuring high standards and safe environments across client sites in the UK. The role focuses on team management, coaching, audits, stock control, and strong customer interaction to maintain service excellence.

You will coordinate rotas, ensure timely delivery of cleaning tasks, and uphold company health & safety policies while fostering client relationships and continuous improvement.

Qualifications

• Right to work in the UK.
• Previous supervisor experience in a cleaning environment.
• Good IT skills with systems and MS Office.
• Ability to lead a team and oversee tasks.
• Excellent customer service skills.
• Able to meet deadlines and adapt working hours.

Responsibilities

• Overseeing and assisting with cleaning within the specification (plus ad hoc areas).
• Managing a small team, rotas, holidays, absence, and performance within budget.
• Delivering coaching/training, including health & safety, to all operatives and keeping records updated.
• Conducting weekly cleaning audits and escalating concerns for support.
• Holding weekly team meetings and briefings for clear communication.
• Managing stock orders and updating stock management system, including distribution to stores.
• Interacting with customers/clients and communicating at all levels.
• Planning high level and deep cleaning works as required.
• Ensuring adherence to company policies and procedures.

Skills

Right to Work

Supervisor experience

MS Office

Customer service

Deadline management

Attention to detail

Job description

About The Role

At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces.

About The Role

At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces.

As Supervisor, you will ensure that cleaning staff perform their duties efficiently, maintain high cleanliness standards, and contribute to a safe and hygienic environment.

Key responsibilities

• Overseeing and assisting with the cleaning of all areas within the cleaning specification (plus other ad hoc areas/duties, as required).


• Managing a small team, looking after rotas, holidays, absence management within budget and performance management to achieve a consistently high standard of cleaning.


• Responsible for delivering coaching/training, including health & safety, to all cleaning operatives and ensuring all records are updated correctly.


• Responsible for conducting cleaning audits on a weekly basis and escalating any areas of concern for support.


• Hold weekly team meetings and briefing sessions with your team to ensure clear and consistent communication.


• Manage the ordering of stock and consumables, updating the stock management system and also the distribution to cleaning stores.


• You will come into regular contact with customers/clients so it is important that you can assist them if needed and that you can communicate at all levels.


• Planning high level and deep cleaning works as required


• Responsible for adherence to company policies and procedures.

Ideal candidate should meet the following criteria

• You must have Right to Work in the UK.


• Previous supervisor experience preferably in a cleaning environment


• Good IT skills in use of systems and MS Office


• Desire to lead a team and oversee tasks


• Excellent customer service skills.


• Able to work to deadlines and prioritise as well as being flexible with working hours and days.


• Good attention to detail is required.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.


• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.


• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.


• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!


• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.