Student Experience Administrative Assistant

Heriot-Watt University Malaysia; Easter Howgate; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

8 holidays / year? 9 buildings closed?

Job summary

Heriot-Watt University is seeking a Student Experience Administrative Assistant to join the School of Energy, Geoscience, Infrastructure and Society (EGIS). You will provide operational and administrative support to deliver student-facing events and the overall student experience, reporting to the Head of Operations.

You will coordinate with the Student Advising team, manage communications, social media content, and newsletters, and help with Canvas setup and committees.

Qualifications

• Effective team working skills.
• Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience.
• Experience of working within a similar environment as outlined above.
• Competent in the use of relevant IT packages, including a sound knowledge of Microsoft Office applications.
• Excellent verbal and written English communication and interpersonal skills.
• Demonstrable professional and proactive approach.
• Demonstrable ability to work quickly and flexibly with a high degree of accuracy and attention to detail in a dynamic, changing and pressured environment.
• Demonstrable provision of excellent customer service.
• Ability to use social media tools and to produce content for SharePoint hubs and newsletters

Responsibilities

• Support, administratively and operationally, student societies including events, payment, invoicing, meeting support and liaison with academic members.
• Assist with student event management including Welcome Week/Induction activities.
• Provide administrative support for school-based student voice activity.
• Support set-up of Canvas Induction sites and Canvas Discipline sites.
• Clerk the Student and Staff Liaison Committees, Programme Boards and other meetings.
• Coordinate student field trips and placements.
• Provide admin support to Disability coordination in the school.
• Provide reports of programme and course tutor lists.
• Update School webpages and SharePoint pages and produce newsletters and social media content.
• Offer input to improve processes and offerings for student events and overall experience.

Skills

Teamwork

Literacy & numeracy

IT skills

English comms

Customer service

Attention to detail

Education

SCQF Level 5 or equivalent

SCQF Level 6 or equivalent (Desirable)

Tools

Microsoft Office

SharePoint

Job description

Role: Student Experience Administrative Assistant

Directorate: The School of Energy, Geoscience, Infrastructure and Society (EGIS)

Grade: Grade 4 - £24,215 - £26,707 per annum

Contract Type: Full Time (1FTE), Open Ended

Rewards and Benefits: 28 days annual leave, increasing to 33 days per year after 5 years service, plus 9 buildings closed days for all full time staff.

Purpose of Role

The role will be based within the school reporting to the Head of Operations but working closely with the Executive Dean, Director of Learning and Teaching, Senior Programme Directors and other colleagues. They will collaborate with the Student Advising team, other teams in the Registry and Academic Support Directorate and across the wider institution. They will provide operational and administrative support to deliver student-facing events, activities and the overall student experience.The role includes student and staff communications, covering social media,

Key Duties & Responsibilities

• Support, both administratively and operationally, student societies including student initiatives, organising events, payment, invoicing, meeting support and liaison with academic members.
• Support the School with student event management including Welcome Week/Induction activities.
• Provide administrative support for school-based student voice activity.
• Support academics with the set-up of Canvas Induction sites.
• Support academics with the set-up and oversight of Canvas Discipline sites.
• Clerk the Student and Staff Liaison Committees, Programme Boards, and other Learning & Teaching meetings/committees as requested.
• Coordination of student field trips.
• Coordination of placements.
• Provide administrative support to academics leading on Disability coordination in the school.
• Provide reports of programme and course tutor lists.
• Update the School's webpages and SharePoint pages and produce newsletters, social media content and imagery.
• Provide input to the School management team to improve processes and offerings for school-based student events, activities and the overall student experience.
• Other duties as assigned to support the student experience, and the operational and strategic priorities of the School and the University.

Education, Qualifications and Experience

Essential

• Effective team working skills.
• Literacy and numeracy skills equivalent to SCQF Level 5 or similar or equivalent experience.
• Experience of working within a similar environment as outlined above.
• Competent in the use of relevant IT packages, including a sound knowledge of Microsoft Office applications.
• Excellent verbal and written English communication and interpersonal skills.
• Demonstrable professional and proactive approach.
• Demonstrable ability to work quickly and flexibly with a high degree of accuracy and attention to detail in a dynamic, changing and pressured environment.
• Demonstrable provision of excellent customer service.
• Ability to use social media tools and to produce content for SharePoint hubs and newsletters

Desirable

• Educated to SCQF Level 6 or equivalent qualification.
• Working in an administrative role in higher education.
• Knowledge of Banner Student Records system.
• SharePoint experience

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities.Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.