Cleaning Site Manager

TC Facilities Management; Rugby; On-site; GBP 30,000 - 31,000; Full time

Job summary

An exciting opportunity for a full-time Site Manager at a leading Facilities Management company in Rugby. This role involves overseeing operations, ensuring high-quality customer service, and managing a diverse team in a fast-paced environment. Flexibility and strong leadership skills are essential.

Qualifications

• Strong leadership and customer focus.
• Ability to manage a diverse team.

Responsibilities

• Oversee daily operations at motorway services.
• Ensure compliance with health and safety regulations.
• Build strong relationships with customers.

Skills

Leadership

Customer Satisfaction

Job description

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About The Role

We are offering an exciting opportunity for a full-time site manager to join our expanding team at a leading Facilities Management company working with a prestigious client.

Location: Rugby, CV23

Shifts: 37 hours per week, 5 days over 7 on rota

Payrate: £14.50 per hour (Overtime available, calculated hourly)

This full-time role involves working 37 hours across a 5 out of 7 pattern, including evenings and weekends. Flexibility is essential for success in this position.

Key skills required include strong leadership, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you seek a rewarding role with variety and impact, we want to hear from you.

About You

Key Responsibilities:

• Oversee daily operations at motorway services, ensuring smooth running and high-quality customer service.
• Act as the main contact between the client, service providers, and the site team for effective communication.
• Monitor and report on service standards and KPIs, aligning with internal and client expectations.
• Support initiatives for continuous improvement in service delivery, customer satisfaction, and efficiency.
• Ensure compliance with health, safety, and other regulations, including staff training.
• Promote a positive work environment, supporting and engaging team members.
• Address employee relations issues collaboratively with HR to maintain professionalism.
• Respond promptly to customer concerns, service issues, or emergencies.
• Build strong relationships with customers and service providers for smooth operations.
• Lead by example, coaching and supporting the team to achieve goals.
• Adapt to changing needs and overcome obstacles to maintain high standards.
• Share best practices and support continuous team improvement.

About Us

A little about us:

• Family-owned, founded in 1962
• Employing over 4,000 colleagues
• Top 2% of all cleaning and security providers
• Services include Cleaning, Security, Specialist, and FM
• Passionate about personable and reliable service
• Operate across multiple industries with well-known brands

Why should you apply?

• Join a growing company that fosters leadership development.
• Showcase your knowledge and skills as a valuable team leader.
• Gain recognition and make a difference within a large FM organization.