Cleaning Shift Manager | Lead Retail Centre Team (4on/4off)

Mitie; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free Parking

Job summary

Mitie is seeking a Cleaning Shift Manager at Bullring Shopping Centre in Birmingham. The role oversees daily cleaning operations, utilising the Over-C platform and coordinating a team to maintain top standards in a high-profile retail environment. The position offers a 4 on/4 off pattern and a competitive annual salary.

You will drive performance, ensure safety compliance, and deliver outstanding customer experiences for visitors, retailers, and colleagues.

Qualifications

• Previous experience supervising or managing cleaning operations within retail or facilities management.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience with digital management systems and MS Office.
• Full UK Driving Licence.
• Experience auditing cleaning standards and driving continuous improvement.
• Knowledge of COSHH, health and safety and risk assessments.
• Ability to prioritise workloads in a fast-paced environment.

Responsibilities

• Lead and support the cleaning team during shifts.
• Plan tasks and monitor cleaning across public areas, washrooms, and back-of-house areas.
• Conduct quality inspections and audits to maintain standards.
• Coordinate reactive cleaning and deep-clean programmes.
• Maintain consumables, equipment, machinery and PPE stock levels.
• Ensure service delivery meets contractual requirements and safety standards.
• Build positive relationships with client representatives, retailers and visitors.

Skills

Leadership

People management

Customer service

Communication

COSHH knowledge

Tools

Over-C platform

Microsoft Office

Job description

Mitie is seeking a Cleaning Shift Manager at Bullring Shopping Centre in Birmingham. The role oversees daily cleaning operations, utilising the Over-C platform and coordinating a team to maintain top standards in a high-profile retail environment. The position offers a 4 on/4 off pattern and a competitive annual salary.

You will drive performance, ensure safety compliance, and deliver outstanding customer experiences for visitors, retailers, and colleagues.