Cleaning Shift Manager

Mitie; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free Parking

Job summary

Mitie is seeking a Cleaning Shift Manager at Bullring Shopping Centre in Birmingham. The role oversees daily cleaning operations, utilising the Over-C platform and coordinating a team to maintain top standards in a high-profile retail environment. The position offers a 4 on/4 off pattern and a competitive annual salary.

You will drive performance, ensure safety compliance, and deliver outstanding customer experiences for visitors, retailers, and colleagues.

Qualifications

• Previous experience supervising or managing cleaning operations within retail or facilities management.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience with digital management systems and MS Office.
• Full UK Driving Licence.
• Experience auditing cleaning standards and driving continuous improvement.
• Knowledge of COSHH, health and safety and risk assessments.
• Ability to prioritise workloads in a fast-paced environment.

Responsibilities

• Lead and support the cleaning team during shifts.
• Plan tasks and monitor cleaning across public areas, washrooms, and back-of-house areas.
• Conduct quality inspections and audits to maintain standards.
• Coordinate reactive cleaning and deep-clean programmes.
• Maintain consumables, equipment, machinery and PPE stock levels.
• Ensure service delivery meets contractual requirements and safety standards.
• Build positive relationships with client representatives, retailers and visitors.

Skills

Leadership

People management

Customer service

Communication

COSHH knowledge

Tools

Over-C platform

Microsoft Office

Job description

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We’re looking for a Cleaning Shift Manager who will deliver excellent service standards, while meeting SLA agreements and managing a cleaning team.

-Cleaning Shift Manager

Bullring Shopping Centre, Birmingham

Permanent | Full Time | 42 Hours per Week | 4 on 4 off Shift Pattern

Salary: £35,555.52 per annum (£16.28 per hour)

Join one of the UK’s most iconic retail destinations

Are you an experienced cleaning professional with a passion for leadership, service excellence and maintaining exceptional standards?

We’re looking for a Cleaning Shift Manager to lead and inspire our cleaning team at Bullring Shopping Centre, ensuring a safe, clean and welcoming environment for visitors, retailers and colleagues. This is an exciting opportunity to take ownership of daily operations within a fast-paced and high-profile environment, where no two days are the same.

As a key member of the management team, you’ll be responsible for driving performance, maintaining high cleaning standards, developing your team and delivering an outstanding customer experience.

Why Join Us?

• Competitive salary of £35,555.52 per year - (£16.28 per hour)
• Enjoy a 4 on, 4 off shift pattern providing excellent work-life balance
• Work at one of Birmingham’s most recognisable shopping destinations
• Ongoing training and development opportunities
• Career progression within a leading facilities management business
• Supportive management team and collaborative working environment
• Opportunity to make a visible impact every day
• Free Parking

About the Role

As Cleaning Shift Manager, you will lead the day-to-day cleaning operation, ensuring all areas of the centre are maintained to the highest standards. You will use digital management systems, including Over-C, to plan, monitor and manage cleaning activities while supporting and developing a team of cleaning operatives.

You will be responsible for ensuring service delivery meets all contractual requirements, health and safety standards and client expectations.

Key Responsibilities

Leadership & Team Management

• Lead, motivate and support the cleaning team during your shift.
• Deliver inductions, training, coaching and performance management.
• Manage attendance, absence reporting and employee welfare.
• Conduct team briefings and promote a positive team culture.
• Support recruitment and onboarding activity where required.

Operational Management

• Manage daily cleaning operations across public areas, washrooms, entrances, back-of-house areas and welfare facilities.
• Plan, allocate and monitor tasks through the Over-C platform.
• Conduct quality inspections and audits to ensure standards are maintained.
• Coordinate reactive cleaning requirements and deep-clean programmes.
• Manage consumables, equipment, machinery and PPE stock levels.
• Ensure effective shift handovers and continuity of service.

Client & Customer Service

• Build positive relationships with client representatives, retailers, contractors and visitors.
• Respond promptly and professionally to enquiries and service issues.
• Support the delivery of exceptional customer experiences across the centre.
• Work collaboratively with other departments to support centre operations.

Compliance & Health & Safety

• Ensure compliance with all Health & Safety, COSHH and environmental requirements.
• Maintain and review risk assessments and safe systems of work.
• Monitor standards of PPE, welfare and safe working practices.
• Investigate and report accidents, incidents and near misses.
• Promote a strong safety culture across the team.

What We’re Looking For

• Previous experience supervising or managing cleaning operations within retail, facilities management, shopping centre, leisure or similar environments.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience working with digital management systems and Microsoft Office applications.
• Good understanding of COSHH, Health & Safety and risk assessments.
• Ability to prioritise workloads and perform effectively in a fast-paced environment.
• Full UK Driving Licence.
• Experience of auditing cleaning standards and driving continuous improvement.
• Knowledge of workforce management and scheduling systems.
• Experience managing cleaning machinery and equipment maintenance programmes.

About You

You’ll be an energetic and proactive leader who takes pride in delivering high standards. You’ll be organised, approachable and confident in making decisions, with the ability to motivate teams and build strong relationships with colleagues, clients and stakeholders.

We’re looking for someone who:

• Leads by example.
• Thrives in a busy operational environment.
• Is passionate about service excellence.
• Takes ownership and drives results.
• Demonstrates integrity, professionalism and accountability.