Cleaning Services Team Manager

Haven; Berwick-upon-Tweed; Remote; GBP 35,000 - 42,000; Full time

Benefits offered by this job

On-site accommodation available

Dining discounts

Facility access

Paid training and qualifications

Job summary

Haven Holidays is seeking a Cleaning Services Manager to lead our on-site cleaning team at Berwick-upon-Tweed. You will manage schedules, budgets, and resources while delivering outstanding guest experiences and maintaining high cleanliness standards.

You’ll be hands-on with performance feedback and training, ensuring safety compliance and continuous improvement of operations across accommodations and facilities.

Qualifications

• Proven leadership experience in cleaning/housekeeping operations.
• Strong budgeting and resource management abilities.
• Excellent communication and customer service skills.
• Knowledge of health and safety regulations and compliance.
• Able to lead large teams in a fast-paced environment.
• Detail-oriented with a focus on high standards.

Responsibilities

• Team Leadership: lead, motivate, and support the cleaning team to deliver top-quality service and hit targets.
• Guest Experience: drive guest satisfaction and a welcoming environment across accommodations and facilities.
• Performance Management: monitor performance, provide feedback, coaching, and reviews.
• Resource Management: oversee scheduling, budgets, and resources for efficiency.
• Compliance and Safety: ensure operations meet health and safety regulations and policies.
• Problem Solving: quickly resolve operational issues to maintain smooth daily operations.
• Training and Development: support team growth through training and mentoring.

Skills

Leadership

Communication

Budgeting

Problem-solving

Customer service

Health & safety

Organisational skills

Attention to detail

Job description

Cleaning Services Team Manager# Breath of Fresh Air## Cleaning Services Team ManagerApply: Berwick Holiday Park, Magdalene Fields, Berwick-upon-Tweed, Northumberland TD15 1NE: Full time: Posted 9 Days Ago: End Date: November 8, 2026 (30+ days left to apply): JR105686**Position:** Cleaning Services Manager **Type:** Full-Time / Permanent **Bonus:** Up to 10% Annual Bonus plus onsite accommodation if needed!Are you ready to make a positive impact through high standards and attention to detail? As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies. **Key Responsibilities** Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets. Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere. Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews. Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs. Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards. Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running. Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities. **Requirements** - Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities. - Strong leadership and communication skills, with prior experience managing large teams. - Ability to work in a fast-paced environment while maintaining attention to detail. - Exceptional customer service and problem-solving abilities. - Knowledge of health and safety regulations. - Strong organisational and multitasking skills. - Experience in budgeting and financial management. INDMG**What We Offer** - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! **How to Apply** We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]