Cleaning Quality Assurance Manager

GEDU Services Pvt. Ltd.; Rowley Regis; On-site; GBP 25,000 - 30,000; Full time

Job summary

A facilities management company based in the UK is seeking a Cleaning Supervisor to lead and mentor the cleaning staff. This role includes planning daily deployments, ensuring adherence to quality standards, and managing stock levels. The successful candidate will have supervisory experience in cleaning services and a solid understanding of health and safety regulations. This is a full-time position focused on quality assurance within an educational environment.

Qualifications

• Minimum supervisory experience in a cleaning environment.
• Understanding of COSHH and risk assessments.
• Proficiency in planning rotas and audits.

Responsibilities

• Supervise cleaning staff and ensure adherence to standards and schedules.
• Conduct regular audits and inspections of cleaning tasks.
• Manage stock levels for cleaning supplies and prepare KPI reports.

Skills

Supervisory experience in cleaning or facilities

Understanding of Health & Safety

Strong communication skills

Proficiency with MS Office

Knowledge of cleaning methods

Job description

Cleaning Supervisor

Responsibilities

• Lead, motivate, mentor, and supervise cleaning staff across shifts, ensuring adherence to schedule, standards, and procedures.
• Plan daily deployment and rota coverage, ensuring adequate staffing and coordinate agency or contractor support when required.
• Participate in cleaning services of classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas.
• Ensure completion of routine, periodic, and deep‑clean schedules (e.g., floors, carpets, washroom descaling, kitchens, windows, high‑level dusting) to agreed specifications.
• Uphold colour‑coding systems, infection prevention protocols, and quality assurance processes aligned with industry best practice.
• Conduct regular audits and inspections of tasks completed; record findings, rectify defects promptly, and follow through on corrective actions.
• Monitor and operate relevant systems (e.g., Timetabler, Jira), responding within agreed SLAs.
• Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control; complete monthly stocktakes; maintain accurate records and support internal audit requirements.
• Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training; complete and record checks on machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service.
• Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals.
• Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures.
• Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling).
• Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager.

Maintain a training matrix for Cleaners, schedule refreshers, and keep accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement.

Essential Skills and Experience

• Proven supervisory experience in cleaning or facilities services within busy environments.
• Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
• Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards.
• Strong communication, organisation, and problem‑solving skills; able to prioritise and adapt to changing needs.
• Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records.
• Proficiency with emails, MS Office, and basic IT systems.
• Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
• Flexible, proactive, “can‑do” approach; able to work under own initiative while meeting service standards.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Quality Assurance

Industry

Education