Cleaning Manager — Lead On‑Site Team in Norwich

Mitie Cleaning & Hygiene Services; Norwich; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

MiDeals discounts

Cycle-to-work

Job summary

Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation in Norwich.

The role focuses on achieving excellent customer experiences within agreed service levels and cost parameters, with responsibilities including leading multiple cleaning teams, delivering KPIs and SLAs, and maintaining strong stakeholder relationships.

Qualifications

• Proven experience in cleaning management.
• Hands-on customer service experience.
• Strong understanding of cleaning procedures and best practice.
• Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services.
• Good understanding of industry innovation and company standards.

Responsibilities

• Management and integration of multiple cleaning teams.
• Full leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements.
• Deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives.
• Maintain and build strong relationships with stakeholders to ensure service level agreements.
• Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels.

Skills

Cleaning management

Customer service

Cleaning procedures

Health and safety

Quality standards

Industry innovation

Job description

Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation in Norwich.

The role focuses on achieving excellent customer experiences within agreed service levels and cost parameters, with responsibilities including leading multiple cleaning teams, delivering KPIs and SLAs, and maintaining strong stakeholder relationships.