Cleaning Contract Manager

Chartwells Independent; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading company in the support services sector is seeking a Cleaning Contract Manager for Goodenough College in London. This key leadership role involves overseeing cleaning operations, ensuring high standards of cleanliness, and managing a dedicated team. The ideal candidate will possess strong operational and people management skills, along with a thorough understanding of health and safety regulations.

Benefits

Compass exclusive discounts via PerksAtWork

Access to industry-leading training and development programmes

Competitive pension contributions

Qualifications

• Previous experience in a similar contract or facilities management role.
• Strong knowledge of Health & Safety legislation, including COSHH.
• Excellent people management and leadership skills.

Responsibilities

• Ensure high-quality cleaning services are delivered according to the service level agreement.
• Lead, motivate, and manage the cleaning team effectively.
• Monitor and meet key performance indicators (KPIs).

Skills

People Management

Operational Management

Communication

Budget Management

Tools

IT Systems

Digital Reporting Tools

Job description

Cleaning Contract Manager – Goodenough College, London

Location: Goodenough College, London
Salary: Up to £60,000 per annum (depending on experience)
Benefits:

• Compass exclusive discounts via PerksAtWork

• Access to industry-leading training and development programmes

• Competitive pension contributions

About the Role

ESS has an exciting opportunity for an experienced Cleaning Contract Manager to lead the cleaning operations at Goodenough College in London. This is a key leadership role where you’ll be responsible for delivering high standards of cleanliness and service in line with client expectations and Compass Group procedures.

The ideal candidate will have strong operational and people management skills, as well as the ability to maintain high standards in a busy, customer-focused environment.

Key Responsibilities

• Ensure high-quality cleaning services are delivered in accordance with the client’s service level agreement and company standards

• Implement and uphold Compass policies, procedures, and health & safety regulations (including COSHH)

• Lead, motivate and manage the cleaning team effectively

• Oversee the cleaning labour, equipment, and resources budget

• Manage third-party suppliers and contractors as required

• Maintain appropriate stock levels of consumables and cleaning supplies

• Handle customer feedback, including complaints and compliments, professionally and promptly

• Monitor and meet key performance indicators (KPIs)

• Keep the team informed and compliant with any updates to company processes and procedures

Ideal Candidate Profile

• Previous experience in a similar contract or facilities management role

• Strong knowledge of Health & Safety legislation, including COSHH

• Excellent people management and leadership skills

• Strong communication skills, both written and verbal

• Good numerical skills and budget management experience

• Proficient with IT systems and digital reporting tools

About ESS

ESS is part of Compass Group UK & Ireland and provides catering, hospitality and support services to military and government sites across the country. We pride ourselves on delivering exceptional service in some of the UK’s most secure and challenging environments.

At Compass, we’re committed to creating a diverse and inclusive environment where every colleague can be themselves and thrive. We value individual strengths and provide equal opportunities for everyone to grow and develop.