Contract Manager

M Group Energy; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

M Group Energy is seeking a dynamic Contract Manager to lead their Metering team. This role involves overseeing contracts, ensuring customer satisfaction, and collaborating with operations teams. The ideal candidate will have strong leadership skills and a proven track record in customer-focused environments. Join a company committed to excellence and client satisfaction, with benefits that support personal and professional growth.

Benefits

Matched or contributory pension scheme

Online GP service available 24/7

Employee assistance programme

Access to retail discounts via rewards portal

Life assurance

Cycle to work, salary finance, and give-as-you-earn schemes

Enhanced maternity, paternity, and adoption leave

Reward and recognition scheme

25 days annual leave plus bank holidays

Qualifications

• Valid UK driving license with fewer than 6 points.
• Proven experience in customer-focused environments.
• Strong understanding of customer needs.

Responsibilities

• Oversee contracts and ensure obligations are met.
• Collaborate with teams to deliver superior service.
• Conduct performance evaluations and implement improvements.

Skills

Customer-focused leadership

Contract management

Client relationship cultivation

Team leadership

Understanding of contract law

Job description

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Across infrastructure, there’s a need not only to maintain but also to renew and reimagine. No matter your career stage, we offer opportunities to grow and develop. We are committed to delivering essential infrastructure services for life, prioritizing safety, client, and customer satisfaction within a friendly, fun, and respectful environment where you can thrive.

Where will you be working?

At M Group Energy, we enable the energy essential to support our lives. We provide end-to-end solutions in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation.

This role is within our Metering team, the leading provider of metering services in the UK energy retail sector, offering efficient and flexible services for gas, electricity, and water meters.

Our meter readers install, maintain, and manage meters to ensure accurate billing and monitor energy usage patterns.

What will you be doing?

We are seeking a dynamic leader with a passion for excellent service delivery to serve as Contract Manager. You will oversee contracts, ensure obligations are met, and exceed customer expectations. Building positive relationships and identifying opportunities for service expansion will be key. As the first escalation point for customer issues, you'll collaborate with the Head of Customer and Operations teams to deliver superior service. You will also conduct performance evaluations, generate reports, and implement improvements. Anticipating and mitigating risks while staying ahead of industry changes is essential. Join us to reinforce our commitment to excellence and client satisfaction.

Please note that although this role is remote, regular travel to the Newcastle Office for meetings will be required.

What You’ll Bring

• Valid UK driving license - held for at least 1 year with fewer than 6 points.
• Proven experience leading in customer-focused environments, managing contracts, and cultivating effective client relationships.
• A strong understanding of customer needs and preferences to contribute to high client satisfaction.
• Effective team leadership skills and a results-driven attitude.
• An understanding of contract law and legal frameworks for compliance is advantageous.

What’s in it for you?

We offer benefits to support your personal and professional life, including:

• Matched or contributory pension scheme
• Online GP service available 24/7
• Employee assistance programme
• Access to retail discounts via rewards portal
• Life assurance
• Cycle to work, salary finance, and give-as-you-earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition scheme

Additional benefits include:

• 25 days annual leave plus bank holidays

About Us

We aim to be an employer of choice and a great place to work, attracting diverse and talented individuals who make a difference. We are proud to support and recruit army veterans and foster inclusive environments through our ENABLE networks. Our values—responsibility, openness, teamwork, and ambition—guide our culture and work practices.

Whether you're a trainee, apprentice, graduate, or progressing in your career, you'll benefit from industry-recognised training and development programs.

It's an exciting time to join M Group. Please note that job adverts may close early; apply promptly. Successful candidates may undergo third-party background checks, and some roles require drug and alcohol testing.