Claims Technician

JR United Kingdom; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits for a Claims Technician to join a global claims management company. This role is pivotal in supporting the Construction & Engineering team, focusing on effective claims handling from start to finish. You will collaborate closely with Adjusters, manage claims files, and ensure compliance with internal standards. The company offers a hybrid working model, allowing flexibility while providing a supportive environment for professional growth. If you are detail-oriented, possess strong communication skills, and thrive in a dynamic setting, this position is perfect for you.

Benefits

Life Assurance (Death in Service) Scheme

Company Private Healthcare Scheme

Pension Scheme

25 days holiday

Employee Assistance Programme

Financial support with relevant qualifications

Qualifications

• Demonstrable experience as a claims technician with cradle to grave management.
• Organised and analytical with a keen interest in construction insurance.

Responsibilities

• Administer new claims, manage files, and support Adjusters.
• Liaise with stakeholders to ensure excellent customer service.

Skills

Claims Handling

Caseload Management

Communication Skills

Analytical Skills

Microsoft Word

Microsoft Excel

Job description

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*Claims Handling is essential for this role*

We currently have an exciting opportunity for a Claims Technician to join a Global Claims Management company on their Construction & Engineering team.

Location: London, Hybrid Working (2 days a week in London City office)

The opportunity:

You will be an active member of the Construction & Engineering team, with the overall objective of providing effective support to Adjusters and other claims technicians in the team, aiding productivity in the handling of Construction & Engineering claims.

Your responsibilities will include:

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
• Working closely with Adjusters to assist with investigation, claims management and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
• Assisting in the overseeing Adjuster caseloads when necessary, during periods of leave.
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a secondary point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Aiding in the preparation of co-insurers apportionment spreadsheets.
• Ensuring time reporting and billing is compliant with internal standards processing and systems.
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Account management support where required.
• Assisting with incoming telephone calls / resolve queries.
• Invoicing.
• Other ad hoc work as required.

About you - Knowledge and Experience:

• Demonstrable claims technician experience, including caseload management from cradle to grave.
• A keen interest in construction related insurance matters and a willingness to learn and develop.
• An organised and methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
• Able to self-manage workload, whilst remaining a team player.
• Proficient in Microsoft Word and Excel.
• Excellent communication and stakeholder management skills, with the ability to handle multiple priorities and conflicting demands.
• Ability to thrive in a high-pressure environment and remain driven to meet targets.
• Flexible with regard to occasional travel requirements.

Benefits of the role include:

• Life Assurance (Death in Service) Scheme
• Company Private Healthcare Scheme
• Pension Scheme
• 25 days holiday
• Employee Assistance Programme
• Financial support with relevant qualifications after probation period complete.

If you're ready to advance your career and become a valued member of a dynamic team, we’d love to hear from you – apply now!